Manager, Trial Experience - SaaS

6 days, 21 hours ago
Full-time
Lead
Customer and Technical Support
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised

Description

  • Lead, coach, and empower the Trial Experience Team to meet team goals and maintain a positive culture.
  • Monitor team KPIs and metrics, providing analysis and accountability against performance targets.
  • Conduct performance conversations, conflict management, and constructive coaching with team members and managers.
  • Identify and support process improvements to increase efficiency, productivity, and engagement.
  • Interpret data and translate insights into actions that improve team performance.
  • Provide technical resources, advice, and corrective action plans when needed.
  • Lead escalations for high-severity customer and internal issues across teams.
  • Support team morale, professionalism, and proactive problem solving in a fast-paced environment.
  • Be available throughout the shift to assist customers and team members via Zoom.

Requirements

  • Bachelor’s degree or equivalent SaaS experience is strongly preferred.
  • 5+ years of progressive experience leading fast-paced, results-driven customer-facing teams for a SaaS or product-led growth startup is preferred.
  • 3+ years of experience in staffing/hiring, performance management, career conversations, coaching, and developing front-line employees and junior managers is required.
  • Strong technical aptitude to help users succeed with HighLevel software.
  • Strong collaboration, time management, and prioritization skills.
  • Ability to build and maintain strong relationships with senior leadership, teams, and customers.
  • Strong experience using data and analytics tools to solve problems and measure impact.
  • Ability to collaborate with and influence cross-functional teams.
  • Demonstrated problem-solving and conflict management skills.
  • Experience with CRM systems, or ability to learn them quickly.
  • Working knowledge of social media management, social media advertising, website/funnel building, and SEO.
  • Working knowledge of Google Suite, Zoom, Facebook, Instagram, Slack, LinkedIn, and other social media platforms.

Interested in this position?

Apply directly on the company website

Apply Now

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