Manager, Community Team

8 hours, 26 minutes ago
Full-time
Lead
Customer and Technical Support
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised

Description

  • Direct, mentor, and scale a global remote team of Community Specialists to ensure continuous coverage and consistent brand alignment.
  • Define, track, and optimize community KPIs such as response times, engagement rates, and sentiment scores.
  • Oversee multi-channel community engagement across Facebook Group, Reddit, LinkedIn, X, and native HighLevel Communities.
  • Establish, document, and enforce community guidelines and moderation frameworks.
  • Partner with Product Managers and Product Marketing to gather community feedback, surface pain points, and communicate product releases to customers.
  • Act as the chief incident coordinator during outages, disruptions, or PR events by publishing clear and transparent updates.
  • Develop and manage customer advocacy initiatives, top-contributor programs, and gamification strategies.
  • Collect and report weekly and monthly community health metrics to leadership.
  • Support evolving community and business needs as assigned by the Director of Community & Customer Experience.

Requirements

  • 8 years of overall relevant experience, including people management experience.
  • High School Diploma or equivalent required; a relevant degree is a plus but not required.
  • Minimum 1 year of experience working in HighLevel.
  • 5+ years of customer relations or customer service experience.
  • Strong leadership, mentoring, and direct people-management skills with experience scaling remote teams.
  • Exceptional conflict-resolution, de-escalation, and crisis communication skills.
  • Deep technical aptitude and comfort with SaaS ecosystems, workflow automations, and modern marketing technologies.
  • Strong organizational skills with the ability to manage multiple high-stakes priorities in a 24/7 digital environment.
  • Ability to work independently in a fast-paced startup environment while collaborating across product, support, and marketing teams.
  • Excellent written and verbal communication skills, including the ability to translate complex engineering updates into clear community messaging.

Benefits

  • Remote-first work environment with a global team.
  • Opportunity to work on a platform serving over 2 million businesses worldwide.
  • Role with direct influence on product design and company brand.
  • Work on a large-scale, highly active community with meaningful visibility and impact.

Interested in this position?

Apply directly on the company website

Apply Now

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