Implementation Advisor

4 hours, 55 minutes ago
Full-time
Junior
Project and Program Management
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised

Description

  • Translate customer requirements and pain points into implementation plans.
  • Develop, coordinate, and execute implementation, upgrade, and conversion project plans and schedules.
  • Design, create, and manage application, integration, and migration deployments.
  • Drive consulting engagements and ensure implementation milestones and schedules are met.
  • Monitor adoption and usage metrics, including renewals and net promoter scores.
  • Build strong relationships with new accounts and support long-term customer success.
  • Collaborate with internal teams and customers to resolve issues and deliver milestones.
  • Provide guidance on best practices, risks, and process changes during implementation.
  • Handle basic support requests during the implementation phase.
  • Create and maintain onboarding delivery materials, SOPs, and customer journey playbooks.

Requirements

  • Associate degree or equivalent work experience.
  • Minimum 2 years of customer success, software implementation, consulting, or technical support experience.
  • 2-3 years of experience using HighLevel or similar vertical software solutions.
  • Strong verbal and written communication skills, including presentation ability.
  • Strong analytical, organizational, and attention-to-detail skills.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Experience with IT technical skills and platform integrations.
  • Knowledge of internal systems such as HighLevel and Freshdesk preferred.
  • 2+ years of customer consulting experience preferred.
  • 2+ years of marketing experience is a plus.
  • Ability to produce high-quality documents, SOPs, and customer journey playbooks.
  • Strong computer literacy, including MS Office Suite and internet applications.

Benefits

  • Remote-first work environment.
  • Competitive annual salary of $43,000 - $52,000.
  • Opportunity to work with a global team across 10+ countries.
  • Equal Opportunity Employer status.
  • Exposure to a fast-growing, high-scale SaaS platform.

Interested in this position?

Apply directly on the company website

Apply Now

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