Implementation Advisor

4 hours, 43 minutes ago
Full-time
Junior
Project and Program Management
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised

Description

  • Translate customer requirements and pain points into implementation plans.
  • Develop, coordinate, and execute implementation, upgrade, and conversion project plans.
  • Design, create, and manage application integrations and migration deployments.
  • Ensure implementation services stay within scope and manage scope changes as needed.
  • Identify potential issues and collaborate with leadership on contingency planning.
  • Coordinate with internal teams to communicate customer needs and deliver milestones.
  • Follow up with lagging or non-engaging accounts to support successful adoption.
  • Lead customer consulting engagements throughout implementation.
  • Support webinars, workshops, onboarding delivery, and customer education.
  • Create and update customer journey playbooks, SOPs, and migration plans.

Requirements

  • Associate degree or equivalent work experience.
  • Minimum of 2 years of customer success, software implementation, consulting, or technical support experience.
  • 2-3 years of experience using HighLevel or similar vertical software solutions.
  • 2+ years of customer consulting experience preferred.
  • 2+ years of marketing experience is a plus.
  • Strong verbal, written, and presentation communication skills.
  • Experience with IT technical skills and platform integrations.
  • Ability to manage multiple tasks in a fast-paced, ambiguous environment.
  • Strong analytical, organizational, and attention-to-detail skills.
  • Knowledge of internal systems such as HighLevel and Freshdesk preferred.
  • Strong computer literacy, including MS Office Suite and internet applications.

Benefits

  • Remote-first work environment.
  • Global team spread across 15+ countries.
  • Opportunity to work on a platform serving more than 2 million businesses.
  • Equal Opportunity Employer status.

Interested in this position?

Apply directly on the company website

Apply Now

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