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Design Program Manager

2 weeks ago
United States
Full-time
Senior
Program Manager
Project and Program Management
Agile Design Systems Microservices
Apply Now
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised
View All Jobs 82

Description

  • Build and run Product Design’s core operating cadence, including weekly status meetings, critiques, design reviews, quarterly planning, and decision follow-through.
  • Create lightweight systems that clarify priorities, milestones, dependencies, risks, and ownership across multiple product areas.
  • Establish practical engagement models between Design, Product, Engineering, Research, and Data so teams know when and how to collaborate.
  • Improve launch readiness by surfacing quality risks, clarifying tradeoffs, and assessing what is ready to ship.
  • Partner with design systems leaders to strengthen craft rituals, shared standards, and adoption of reusable patterns.
  • Provide design leadership with visibility into capacity, resourcing pressure, delivery risks, and operational bottlenecks.
  • Reduce recurring fire drills and ad hoc project wrangling by turning coordination into repeatable workflows.
  • Partner with the centralized program management office and Product/Engineering operations while representing the needs of Product Design.
  • Serve as the operational backbone of Research by owning consent management and incentive processing to support concurrent studies at scale.
  • Bridge multiple time zones and management levels to improve visibility into design team work.

Requirements

  • 7+ years of experience in design program management, design operations, product operations, technical program management, or a related role supporting product, design, or engineering teams.
  • Experience in a high-growth product environment where priorities shift quickly and process must support the work without dominating it.
  • Deep understanding of product design and design quality rituals, reviews, critiques, and delivery workflows.
  • Ability to turn ambiguity into operating clarity through agendas, decision logs, milestone plans, dependency maps, status systems, escalation paths, and practical rituals.
  • Ability to build trust with designers while remaining credible with product managers, engineers, researchers, and data partners.
  • Strong diagnostic judgment to identify whether issues stem from ownership, prioritization, communication, missing information, timing, or design gaps.
  • Clear, calm communication, especially when teams are moving fast or priorities are changing.
  • Comfort working at multiple altitudes, from shaping engagement models to cleaning up project trackers.
  • Strong judgment about when to add structure, simplify, or step back.
  • Experience as the first design program manager or design operations hire in a scaling product organization (preferred).
  • Experience supporting a design org of 25+ people across multiple product areas (preferred).
  • Experience with design systems operations, product launch readiness, or cross-functional planning rituals (preferred).
  • Familiarity with AI-enabled workflows for summarizing signals, maintaining operating systems, identifying risks, or improving team communication (preferred).
  • Experience in B2B SaaS, platform products, multi-product suites, or products serving SMB and partner/channel customers (preferred).

Benefits

  • Annual salary range of $129,000 to $159,000.
  • Remote-first global work environment.
  • Opportunity to work on a product used by more than 1 million businesses across 150+ countries.
  • Equal Opportunity Employer status with voluntary demographic disclosure and applicant privacy protections.
  • Chance to join a scaling design organization in a foundational role with significant ownership and impact.

Interested in this position?

Apply directly on the company website

Apply Now

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