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Customer Retention Specialist I

23 minutes ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
CRM
Apply Now
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised
View All Jobs 109

Description

  • Conduct daily outbound outreach to assigned accounts through calls, emails, and follow-ups.
  • Engage customers flagged for HealthScore declines, payment failures, cancellation intent, low usage, and reactivation opportunities.
  • Identify root causes of customer concerns through active listening and discovery.
  • Provide consultative guidance and structured solutions to retain and support customers.
  • Communicate HighLevel’s value clearly and confidently while handling objections professionally.
  • Identify opportunities for plan optimization, upgrades, or reactivation where appropriate.
  • Escalate recurring issues to leadership to support churn reduction and revenue retention goals.
  • Accurately log customer interactions, update CRM records in GHL, and maintain documentation for reporting and analysis.
  • Apply tags, track case outcomes, and maintain detailed records to support transparency and performance tracking.
  • Identify retention trends and provide feedback to leadership on improvement opportunities.

Requirements

  • Strong English communication skills, both verbal and written.
  • Effective objection-handling and follow-up abilities.
  • Experience working in a remote environment with structured daily targets.
  • An organized, process-driven, and detail-oriented approach.
  • Familiarity with SaaS products and CRM systems; GHL experience is a plus.
  • Working knowledge of Google Suite, including Docs, Sheets, and Calendar.
  • Ability to multitask while maintaining quality.
  • A customer-focused mindset with high emotional intelligence.
  • Comfort operating in a fast-paced, data-driven environment.
  • Reliable high-speed internet and a distraction-free workspace.
  • Bachelor’s degree preferred.
  • 2+ years of customer service or B2B sales experience.

Benefits

  • Remote full-time position.
  • Annual salary range of $44,000 to $53,000.
  • Opportunity to work for an AI-powered platform serving more than 2 million businesses worldwide.
  • Global, remote-first work environment with team members across 15+ countries.
  • Opportunity to contribute to measurable retention, engagement, and revenue outcomes.

Interested in this position?

Apply directly on the company website

Apply Now

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