Customer Success Associate

1 hour, 41 minutes ago
Full-time
Junior
Customer and Technical Support
Mural Health

Mural Health

Mural Health offers a clinical trial participant management platform that prioritizes patient and caregiver experiences to enhance enrollment and retention in trials while alleviating administrative challenges for research sites.

Internet Software & Services
11-50
Founded 2022
$8M raised

Description

  • Serve as the primary point of contact for clinical trial sites and site networks.
  • Build relationships with network-level account contacts and site coordinators using the platform day to day.
  • Lead site onboarding and training so coordinators can use the platform confidently from day one.
  • Provide tailored support through strategic check-ins and hands-on troubleshooting.
  • Monitor the site portfolio, identify issues early, escalate when needed, and follow through to resolution.
  • Represent site feedback internally so recurring patterns are addressed across the organization.
  • Collect and enter study and site configuration data from sponsors accurately and completely.
  • Configure payment schedules, visit types, and IRB-approved compensation amounts before sites go live.
  • Support activation of large, complex sponsor programs and coordinate with internal technical teams on integrations and site system setups.
  • Maintain clean, reliable records and catch discrepancies before they become problems.

Requirements

  • 1-3 years of client-facing experience.
  • Strong communication skills with the ability to adapt to different audiences and situations.
  • Highly organized and self-directed, with the ability to manage multiple workstreams in a fast-moving environment.
  • Ability to think structurally and learn new platforms quickly.
  • Comfort working with configuration and high-volume data tasks.
  • Comfort using AI tools to streamline repetitive tasks, such as data entry, reformatting, or input cleanup.
  • Exposure to healthcare, clinical research, or life sciences through work, internship, or coursework preferred.
  • Project or program coordination experience with a track record of improving processes preferred.
  • Comfort working in a startup or high-growth environment preferred.

Interested in this position?

Apply directly on the company website

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