Staff Business Solutions Engineer, BizTech

11 minutes ago
Full-time
Lead
Customer and Technical Support
Airbnb

Airbnb

Airbnb is the world's largest community-driven hospitality company, offering homes and experiences in 191 countries. It is an online marketplace connecting people to unique accommodations and experiences globally.

Hotels, Restaurants & Leisure
5K-10K
Founded 2008

Description

  • Serve as a strategic partner to business groups and act as a liaison between business and technology teams.
  • Lead business requirements gathering sessions and analyze business processes, use cases, and requirements.
  • Develop and maintain a technology roadmap in collaboration with cross-functional business and technical stakeholders.
  • Translate business requirements into technical designs and solutions with technical leads and engineers.
  • Document, manage, and prioritize bug fixes and enhancements, including AI-related functionality.
  • Support system configuration, administration, troubleshooting, and issue analysis for business users.
  • Support product development and release activities, including testing, release coordination, and User Acceptance Testing approval.
  • Participate in sprint planning, on-call support, and team rituals to improve processes over time.
  • Drive process improvements and implement new business processes, including AI-driven solutions where appropriate.

Requirements

  • 9+ years of experience with SaaS technologies used by internal employees.
  • Experience establishing effective business partnerships inside and outside the organization.
  • Experience managing customer relationships to gather business requirements and support needs fulfillment.
  • Strong interpersonal and written/verbal communication skills.
  • Ability to work independently, prioritize multiple deadlines and projects, and keep stakeholders informed.
  • Experience leading user interviews and requirements gathering.
  • Experience creating and maintaining application development artifacts such as user stories, process flows, screen mockups, data diagrams, business rule definitions, design documents, and reporting scripts.
  • Strong analytical, system design, problem-solving, and investigative skills with attention to detail.
  • Experience communicating technical concepts clearly to both technical and non-technical audiences.
  • Working knowledge of Jira Cloud is required; familiarity with Slack, Miro, Asana, Figma, and Airtable is a strong advantage.
  • Familiarity with AI technologies and their application across collaboration tools.
  • Experience with self-service support tools and shift-left initiatives in a high-growth company.
  • Must live in a state where Airbnb, Inc. has a registered entity for this US-remote-eligible role.

Benefits

  • Base salary range of $168,000 to $210,000 USD.
  • Potential eligibility for bonus.
  • Potential eligibility for equity.
  • Potential eligibility for benefits.
  • Employee Travel Credits.
  • US-remote-eligible role with occasional office or offsite attendance as needed.
  • Disability-inclusive application and interview process with reasonable accommodation support.

Interested in this position?

Apply directly on the company website

Apply Now

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