Customer Retention Specialist I

8 hours, 2 minutes ago
Full-time
Junior
Customer and Technical Support
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised

Description

  • Conduct daily outbound outreach to assigned accounts through calls, emails, and follow-ups.
  • Engage customers flagged for HealthScore decline, payment failures, cancellation intent, low product usage, and reactivation opportunities.
  • Identify root causes of customer concerns through active listening and discovery.
  • Provide consultative guidance and structured solutions to retain and support customers.
  • Communicate HighLevel’s value clearly and confidently during retention conversations.
  • Handle objections professionally and work toward mutually beneficial outcomes.
  • Identify opportunities for plan optimization, upgrades, or reactivation when appropriate.
  • Support churn reduction and revenue retention goals by escalating recurring issues to leadership.
  • Accurately log interactions, update CRM records in GHL, and apply appropriate tags.
  • Track case outcomes, maintain documentation, and provide feedback on recurring retention trends.

Requirements

  • 2+ years of Customer Service or B2B Sales experience.
  • Bachelor’s degree preferred.
  • Strong English communication skills, both verbal and written.
  • Effective objection-handling and follow-up abilities.
  • Experience working in a remote environment with structured daily targets.
  • Organized, process-driven, and detail-oriented approach.
  • Familiarity with SaaS products and CRM systems; GHL experience is a plus.
  • Working knowledge of Google Suite, including Docs, Sheets, and Calendar.
  • Ability to multitask while maintaining quality.
  • Reliable high-speed internet and a distraction-free workspace.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Remote | Customer Experience Associate | We Will Train You

Aisle and Abroad Travel & Tourism

Aisle & Abroad is hiring a Remote Customer Experience Associate to support client communication, scheduling, and coordination for weddings, events, and destination experiences.

1 hour, 3 minutes ago

Remote | Customer Experience Associate | Entry Level

Aisle and Abroad Travel & Tourism

Aisle & Abroad is hiring a Remote Customer Experience Associate to support client communication, scheduling, and coordination for weddings, events, and destination experiences.

3 hours, 38 minutes ago

Entry Level | Customer Experience Associate | Online

Aisle and Abroad Travel & Tourism

Aisle & Abroad is hiring a Remote Customer Experience Associate to support client communication, scheduling, and coordination for weddings, events, and destination experiences.

4 hours, 30 minutes ago

Technical Consultant

360Learning 251-1K Diversified Consumer Services

360Learning is seeking a Technical Consultant to support customer onboarding and deliver custom technical solutions for strategic clients across its remote Professional Services team.

Agile Java Python REST API Ruby Scrum Trello
7 hours, 53 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers