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Customer Success Manager, Pennsylvania/New Jersey

1 month, 3 weeks ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
HHAeXchange

HHAeXchange

HHAeXchange is a premier homecare management software connecting providers, payers, and caregivers for proactive care, efficiency, and transparency in the industry.

Health Care Providers & Services
251-1K
Founded 2008
View All Jobs 14

Description

  • Serve as the primary point of contact for assigned clients and manage day-to-day operational needs.
  • Build and maintain strong client relationships while understanding client needs, business challenges, and organizational context.
  • Support client retention by delivering exceptional service, guidance, and ongoing account support.
  • Resolve escalations and challenging client requests by coordinating with the appropriate internal teams.
  • Partner cross-functionally with product and other teams to support client success and share customer feedback with leadership.
  • Maintain regular communication with clients and document account health through weekly status reporting and quarterly business reviews.
  • Lead tailored product demonstrations to show the value of additional HHAeXchange solutions.
  • Travel to client sites, conferences, and industry events to represent the company and support project execution.
  • Track and manage KPIs such as support metrics, turnaround times, and ticket backlog volumes to improve customer satisfaction.
  • Address gaps in implementation, services, support, or client needs and help drive solutions to completion.

Requirements

  • Must reside in Pennsylvania or New Jersey.
  • Bachelor’s degree required.
  • 3+ years of client service experience required.
  • Experience in the healthcare or homecare industry preferred.
  • Experience with SaaS platforms or operational software preferred.
  • Experience with a partner ecosystem preferred.
  • Proficiency in Salesforce and MS Office Suite required.
  • Excellent verbal, written, and interpersonal communication skills.
  • Strong client relationship management, problem-solving, analytical, and negotiation skills.
  • Strong organizational, project management, and multitasking skills with the ability to manage multiple high-priority tasks.
  • Ability to work independently in a dynamic, fast-paced environment and handle high-pressure or conflict-resolution situations.
  • Excellent presentation and product demonstration skills with the ability to engage diverse audiences.
  • Demonstrated understanding of the healthcare industry, with home-based care knowledge preferred.
  • Travel 10-25%, including overnight travel.
  • Passion for customer satisfaction and a strong desire to succeed.

Benefits

  • Base salary of $95,000 - $115,000, plus variable compensation.
  • Competitive health plans.
  • Paid time off.
  • Company-paid holidays.
  • 401(k) retirement program with company match.
  • Benefits-eligible position.
  • Access to other company-sponsored programs.

Interested in this position?

Apply directly on the company website

Apply Now

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