Clinical Operations Specialist

4 hours, 56 minutes ago
Full-time
Junior
Operations
Hey Jane

Hey Jane

Hey Jane provides a telehealth clinic that specializes in delivering safe and affordable reproductive and sexual health care, including FDA-approved abortion pills, vaginal infection treatments, and birth control, all accessible from the comfort of home.

Health Care Providers & Services
11-50
Founded 2020
$10M raised

Description

  • Own the 8-week clinical schedule build and manage ongoing call-outs, PTO requests, and coverage across operating states.
  • Configure sync visits, including provider availability and appointment slots for standard and ad hoc scheduling needs.
  • Review and approve clinical payroll, including base hours, additional time, and differentials.
  • Support day-to-day operational escalations using established playbooks.
  • Coordinate onboarding logistics and vendor configuration for clinical hires using systems such as Elation and Quest.
  • Organize the Operations On-Call rotation schedule.
  • Partner with the Clinical Operations Senior Manager and clinic managers to improve operational processes and workflows.
  • Help build and refine the Clinical Operations function as the team grows.

Requirements

  • 2+ years of experience in clinical operations, healthcare administration, or a similar coordination role.
  • Strong organizational skills and the ability to manage schedules, PTO requests, call-outs, and vendor setups.
  • Experience owning recurring, detail-heavy operational processes.
  • Strong attention to detail, accountability, and proactive issue resolution.
  • Ability to build trust with clinic managers and cross-functional partners.
  • Interest in healthcare operations and logistics.
  • Ability to manage complexity across 24+ states with varying licensing and coverage requirements.
  • Comfort learning and working with scheduling, EHR, and lab-vendor systems, including Elation, Quest, and sync visit platforms.
  • Interest in developing processes within a new team and role.
  • Must be located in an eligible remote-work state: CA, CO, IL, MA, MD, NJ, NY, OR, or WA.

Benefits

  • $75,000 salary plus standard equity.
  • Fully remote work environment.
  • Unlimited PTO.
  • Medical insurance through UHC and dental and vision insurance through Guardian.
  • HSA and FSA plans.
  • Annual professional development stipend.

Interested in this position?

Apply directly on the company website

Apply Now

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