Virtual Medical Assistant (CST)

3 days, 7 hours ago
Full-time
Junior
Operations
Heartbeat Health

Heartbeat Health

Heartbeat Health is a virtual first cardiology company that utilizes real-time clinical data and device connectivity to provide same-day diagnostic reads, televisits, and care programs. Their mission is to deliver effective, efficient, and engaging hea...

Health Care Providers & Services
11-50
Founded 2017
$28M raised

Description

  • Prepare patients for physician visits and support smooth virtual appointments.
  • Connect patients to video visits, troubleshoot audio and video, and arrange interpreters when needed.
  • Obtain telehealth consent forms and insurance card photos.
  • Collect medical histories, medications, dosages, primary complaints, baseline vitals, and lab information.
  • Conduct KCCQ patient surveys.
  • Answer incoming calls and make appointment confirmation calls.
  • Perform chart checks and prepare charts before patient visits.
  • Schedule follow-up appointments and laboratory services.
  • Identify opportunities for process improvement and risk mitigation.
  • Apply policies that promote a positive patient experience.

Requirements

  • High school diploma or equivalent.
  • CMA, CCMA, or RMA certification required.
  • 1–3 years of Medical Assistant experience, including virtual patient care.
  • Strong communication and interpersonal skills.
  • Excellent organization, multitasking, and attention to detail.
  • Comfort supporting new technology and working in a fast-paced, adaptable environment.
  • Self-driven approach with a commitment to delivering an outstanding patient experience.

Benefits

  • Fully remote, remote-first work environment.
  • Medical, dental, and vision coverage.
  • Paid time off, paid holidays, and sick time.
  • 401(k) plan.
  • Additional benefits supporting employees and their families.
  • Collaborative culture focused on mutual respect, diversity, and professional investment.

Interested in this position?

Apply directly on the company website

Apply Now

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