Patient Experience Coordinator (Eastern Time)

1 week, 6 days ago
Full-time
Entry Level
Customer and Technical Support
Heartbeat Health

Heartbeat Health

Heartbeat Health is a virtual first cardiology company that utilizes real-time clinical data and device connectivity to provide same-day diagnostic reads, televisits, and care programs. Their mission is to deliver effective, efficient, and engaging hea...

Health Care Providers & Services
11-50
Founded 2017
$28M raised

Description

  • Own patient outreach and engagement through proactive calls, texts, and emails.
  • Schedule virtual visits and diagnostic procedures such as stress tests and echocardiograms.
  • Provide technical assistance and concierge-style support to patients navigating the care experience.
  • Support patients from first contact through follow-up to ensure a smooth experience.
  • Verify data accuracy and maintain reliable records.
  • Identify process gaps and document workflows to improve operations.
  • Contribute to launching healthcare programs and scaling patient experiences in a clinical environment.

Requirements

  • Bachelor’s degree in a relevant field such as Social Work, Communications, Education, Sociology, Psychology, or Health Sciences.
  • At least 6 months of internship or work experience.
  • Professional experience in high-touch, customer-facing roles such as hospitality, retail, waitressing, or a call center.
  • Background in service-oriented fields or studies focused on people and community engagement.
  • Genuine interest in customer interaction and in seeing the impact of your work on patient outcomes.
  • Comfort with data entry and willingness to learn new healthcare technologies.
  • Fast learner who is adaptable in a fast-paced environment.
  • Empathy and poise in handling demanding, customer-facing situations.

Benefits

  • Remote-first work environment with flexibility, autonomy, and trust.
  • Mission-driven culture focused on improving cardiovascular care.
  • Fast-paced, agile team that values experimentation and iteration.
  • Commitment to diversity and an inclusive patient experience.
  • Equal opportunity employer status.

Interested in this position?

Apply directly on the company website

Apply Now

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