Senior Product Designer, New Channels

1 month, 1 week ago
Full-time
Senior
Product Management
Headway

Headway

Headway is revolutionizing mental healthcare by connecting patients with therapists who accept insurance, making quality care accessible and affordable for all.

Health Care Providers & Services
251-1K
Founded 2017
$226M raised

Description

  • Own the patient experience across Health Systems, EAP, and Payer Partnerships.
  • Design and scale referral-to-booking experiences for patients arriving through health system partners.
  • Create and improve Booking Assistant, referrer dashboards, and intake flows for expanding health system partnerships.
  • Design onboarding and patient experiences for new payer EAP programs and free-session utilization.
  • Lead early-stage product exploration and major redesigns for EAP-related flows.
  • Create co-branded patient journeys and landing pages for payer partnership channels.
  • Improve provider directory discoverability and optimize conversion for payer-sourced patients.
  • Run sustained, multi-sprint experiments to improve conversion between partnership-sourced and organic patients.
  • Collaborate closely with Product, Engineering, Payer Relations, Health System BD, and Ops.
  • Present prototypes and design decisions directly in partner meetings and cross-functional discussions.

Requirements

  • Experience designing consumer experiences within B2B2C or platform constraints.
  • Ability to make third-party handoffs feel native, seamless, and trustworthy.
  • Strong product strategy instincts and the ability to shape what gets built from customer insights.
  • Experience running multi-sprint experiments with conversion and retention metrics.
  • Comfort working in ambiguity and defining what to build from unclear problem spaces.
  • Ability to communicate design decisions effectively to non-design stakeholders and use prototypes to persuade.
  • Experience working in an AI-native design workflow using tools such as Claude, Cursor, MagicPatterns, or Claude Code.
  • Portfolio or experience showing work across from-scratch product creation and scaling existing products.
  • Experience presenting work in partner or stakeholder meetings, especially in high-stakes relationship contexts.
  • Preferred experience using working demos as a primary artifact in design collaboration.

Benefits

  • Base salary of $180,000 to $225,000 depending on qualifications, experience, and location.
  • Potential equity grant in addition to base pay.
  • Medical, dental, and vision coverage.
  • HSA / FSA and 401K benefits.
  • Work-from-home stipend.
  • Therapy reimbursement and Employee Assistance Program support.
  • 16-week parental leave for eligible employees and Carrot Fertility annual reimbursement plus membership.
  • 13 paid holidays, a holiday break between December 25 and December 31, and flexible PTO.
  • Training and professional development support.

Interested in this position?

Apply directly on the company website

Apply Now

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