SENIOR BUSINESS ANALYST - PRODUCT OPERATIONS

1 hour, 19 minutes ago
Full-time
Senior
Data Science and Analytics
Harford County Public Library

Harford County Public Library

Access, Information, Service, Anytime, Anywhere

Diversified Consumer Services
51-250
Founded 1945

Description

  • Monitor KPIs across digital channels and ensure data integrity and visibility of results.
  • Build studies, analyses, and reports that support real-time business decisions.
  • Own official reports and present numbers with clear context and insights behind the data.
  • Guide the business team with data-driven recommendations and action plans.
  • Lead project governance by running rituals and strategic meetings to ensure stakeholders execute action plans.
  • Lead exploratory analysis of funnel behavior and digital user journeys across web and app.
  • Develop hypotheses and insights to support conversion-rate improvement.
  • Automate reports and analyses to reduce manual work.
  • Build AI agents to support reporting routines and analysis workflows.
  • Support digital marketing strategy through funnel analysis and conversion optimization.

Requirements

  • Advanced SQL skills with the ability to extract and manipulate large volumes of data independently.
  • Experience with BigQuery and Databricks.
  • Experience building dashboards and using data visualization tools such as Data Studio.
  • Experience using GenAI models such as GPT-4, Gemini, or Claude to automate analysis and accelerate script creation.
  • Advanced knowledge of Excel and/or Google Sheets.
  • Strong knowledge of digital analytics for web and product data, including user journey, retention, conversion, and cohort analysis.
  • Advanced hands-on experience with Amplitude or similar event-based analytics tools.
  • Ability to navigate complex funnel analysis independently.
  • Ability to validate the consistency and taxonomy of tracked tags and events.
  • Remote work location (#REMOTO).

Benefits

  • Fixed salary.
  • Variable compensation package such as PLR, ILP, or commission, depending on role eligibility.
  • Health and dental insurance with copay, with an exception for employees with disabilities who do not have copay.
  • 24/7 virtual telemedicine support through Hospital Virtual Verde.
  • Medication subsidy.
  • Meal and/or food allowance via Pluxee, depending on role eligibility.
  • Childcare assistance for children up to 5 years and 11 months old.
  • Support for children with disabilities.
  • Life insurance.
  • Fuel or commuting assistance.
  • Home office allowance for hybrid or remote contracts.
  • Welcome kit for new parents.
  • SESC partnership benefit, where applicable.
  • Education benefit with internal self-development platforms, Studa and Stone Library.
  • Free emotional support through Acolhe360º.
  • Optional perks including Wellhub, TotalPass, Pet Club, Flash, Férias&Co, transportation voucher, Allya, and education partnerships.

Interested in this position?

Apply directly on the company website

Apply Now

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