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Field Support Representative (Customer Success) - Ohio

2 hours, 20 minutes ago
United States
Full-time
Mid Level
Customer Success
Customer and Technical Support
Apply Now
Sidecar Health

Sidecar Health

Sidecar Health is revolutionizing the health insurance industry by offering transparent and affordable health insurance for individuals, with the freedom to choose any doctor. Their modern approach eliminates networks, referrals, and games, providing u...

Insurance
51-250
Founded 2018
$163M raised
View All Jobs 3

Description

  • Visit client worksites across Ohio to support members using Sidecar Health plans.
  • Provide in-person support after enrollment and during escalated member needs.
  • Partner with Account Management to build relationships with client contacts and HR departments.
  • Answer member calls, web chats, and emails.
  • Resolve questions and problems while delivering timely, positive customer service.
  • Build rapport with members, understand their needs, and support a positive experience.
  • Teach members Sidecar Health best practices and benefits navigation.

Requirements

  • Must reside in the Columbus or Toledo, Ohio area.
  • Reliable personal transportation and willingness to drive across Ohio, including several-hour trips as needed.
  • Open schedule availability.
  • Strong communication, reliability, accountability, and ability to work independently.
  • Real-time problem-solving skills and ability to turn complaints into solutions.
  • Strong empathy and relationship-building skills.
  • Ability to teach members about Sidecar Health best practices.
  • Bilingual communication skills preferred.
  • Healthcare or insurance experience preferred.

Benefits

  • Salary range of $48,000–$53,000, with an equity package.
  • Comprehensive medical, dental, and vision benefits.
  • 401(k) retirement plan.
  • Paid vacation and company holidays.
  • Travel expenses compensated.
  • Opportunity to contribute to a mission-driven healthcare company.

Interested in this position?

Apply directly on the company website

Apply Now

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