Ecommerce Operations Manager

1 hour, 44 minutes ago
Full-time
Mid Level
Customer and Technical Support
Hadley Designs

Hadley Designs

Hadley Designs specializes in creating educational and organizational products, including desk calendars and magnetic meal planners, designed to help individuals manage their schedules and meal preparations effectively.

Specialty Retail
1-10
Founded 2014

Description

  • Own Shopify store operations and customer experience from end to end.
  • Respond to customer inquiries through Shopify inbox and social channels.
  • Process refunds, reships, cancellations, and order updates.
  • Triage and resolve support tickets based on urgency and issue type.
  • Monitor order flow across Shopify, Base, and Amazon MCF and resolve failed orders or inventory discrepancies.
  • Coordinate with fulfillment teams to ensure timely delivery and manage split shipments, pre-orders, and out-of-stock scenarios.
  • Audit the website for broken links, incorrect pricing, outdated promotions, and inconsistent messaging.
  • Build, document, and maintain SOPs for recurring operational workflows.
  • Implement automations and system improvements to reduce manual work and customer confusion.
  • Deliver weekly performance reports and track key metrics, trends, and risks.

Requirements

  • 2 to 5 years of experience managing Shopify store operations.
  • Hands-on experience with order management, fulfillment, and customer service.
  • Strong written communication skills with the ability to simplify complex information.
  • High attention to detail and the ability to catch inconsistencies others miss.
  • Experience with Shopify apps, backend systems, and troubleshooting workflows.
  • Ability to build systems and processes, not just one-off solutions.
  • Comfort working in a fast-moving, high-growth environment.
  • Ability to work cross-functionally while maintaining full ownership.
  • Experience using automation tools such as Shopify Flow is preferred.
  • Experience improving customer service platforms such as Gorgias is preferred.

Benefits

  • Remote-first environment with flexibility and autonomy.
  • Ability to manage your schedule with trust and accountability.
  • Direct access to leadership and meaningful cross-functional collaboration.
  • Opportunities to build systems, implement ideas, and drive real impact.
  • Access to training, tools, and continuous learning.
  • Free access to products from the brand.
  • Work at a family-founded company with a clear mission and vision.

Interested in this position?

Apply directly on the company website

Apply Now

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