Customer Success Manager- Life Sciences | Bilingual (Spanish & English Required)

2 weeks, 6 days ago
Full-time
Junior
Project and Program Management
H1

H1

H1 is the connecting force for global healthcare professionals, providing a trusted source of information and insights to drive research and commercial success.

Professional Services
251-1K
Founded 2017
$204M raised

Description

  • Serve as the primary point of contact for client engagements and align on objectives and expectations.
  • Onboard users and proactively engage customers to drive adoption, engagement, and strategic alignment.
  • Conduct regular business reviews to track KPIs, identify growth opportunities, and mitigate risks.
  • Plan and deliver user training sessions tailored to client use cases and needs.
  • Monitor customer sentiment and escalate or de-escalate critical situations as needed.
  • Act as a trusted advisor by advocating for client needs while balancing business objectives.
  • Work closely with engineering, product, and support teams to resolve client issues.
  • Provide structured customer feedback to inform the product roadmap and improve the customer experience.
  • Develop and deliver executive-level presentations on impact, progress, and ROI.
  • Track program performance metrics and analyze reports to identify trends, gaps, and opportunities.

Requirements

  • 3+ years of experience in Customer Success, Account Management, or Client Services at an Enterprise SaaS company.
  • Bilingual proficiency in Spanish and English required.
  • Experience working in or with Life Sciences.
  • Experience in Medical Affairs or Clinical roles is a plus.
  • Experience managing projects for high-priority accounts.
  • Strong communication and presentation skills.
  • Ability to manage both hands-on details and strategic project work.
  • Track record of success in a results-driven, fast-paced environment.

Benefits

  • $90,000 to $105,000 annual base salary, based on experience.
  • Variable performance bonus.
  • Stock options.
  • Full suite of health insurance options.
  • Generous paid time off.
  • Pre-planned company-wide wellness holidays.
  • Retirement options.
  • Health and charitable donation stipends.
  • Flexible work hours with the opportunity to work from anywhere.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Customer Success Manager

My Money Matters Internet Software & Services

My Money Matters is hiring a Senior Customer Success Manager to manage a scaled portfolio of public sector partner accounts and drive retention, renewals, and growth within a digital-first Customer Success function.

15 minutes ago

Customer Success Manager, Financial Services

Alphasense 51-250 Industrial Conglomerates

AlphaSense is hiring a Customer Success Manager focused on Financial Services to help clients adopt its AI-driven market intelligence platform and drive renewals, retention, and growth across dedicated accounts.

Generative AI Google Tag Manager
41 minutes ago

Renewal Manager (Central)

Wiz 251-1K IT Services

Wiz is hiring a Renewal Manager in the Central United States to manage customer renewals and drive retention, expansion, and risk mitigation across its cloud security business.

Cybersecurity Salesforce
49 minutes ago

Client Success Manager, Spanish

Breezeway 11-50 Professional Services

Breezeway is hiring a Client Success Manager to own post-implementation client relationships and help short-term rental managers and hospitality operators get the most value from its property operations platform.

1 hour, 33 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers