Customer Success Manager- Life Sciences | Bilingual (Spanish & English Required)

2 hours, 16 minutes ago
Full-time
Junior
Project and Program Management
H1

H1

H1 is the connecting force for global healthcare professionals, providing a trusted source of information and insights to drive research and commercial success.

Professional Services
251-1K
Founded 2017
$204M raised

Description

  • Serve as the primary point of contact for client engagements and align on objectives and expectations.
  • Onboard users and proactively engage customers to drive adoption, engagement, and strategic alignment.
  • Conduct regular business reviews to track KPIs, identify growth opportunities, and mitigate risks.
  • Plan and deliver user training sessions tailored to client use cases and needs.
  • Monitor customer sentiment and escalate or de-escalate critical situations as needed.
  • Act as a trusted advisor by advocating for client needs while balancing business objectives.
  • Work closely with engineering, product, and support teams to resolve client issues.
  • Provide structured customer feedback to inform the product roadmap and improve the customer experience.
  • Develop and deliver executive-level presentations on impact, progress, and ROI.
  • Track program performance metrics and analyze reports to identify trends, gaps, and opportunities.

Requirements

  • 3+ years of experience in Customer Success, Account Management, or Client Services at an Enterprise SaaS company.
  • Bilingual proficiency in Spanish and English required.
  • Experience working in or with Life Sciences.
  • Experience in Medical Affairs or Clinical roles is a plus.
  • Experience managing projects for high-priority accounts.
  • Strong communication and presentation skills.
  • Ability to manage both hands-on details and strategic project work.
  • Track record of success in a results-driven, fast-paced environment.

Benefits

  • $90,000 to $105,000 annual base salary, based on experience.
  • Variable performance bonus.
  • Stock options.
  • Full suite of health insurance options.
  • Generous paid time off.
  • Pre-planned company-wide wellness holidays.
  • Retirement options.
  • Health and charitable donation stipends.
  • Flexible work hours with the opportunity to work from anywhere.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Success Representative, Velocity (French speaker)

Veeam Software 1K-5K Internet Software & Services

Veeam is hiring a Customer Success Representative for its Velocity Accounts team to manage renewals and expansions for assigned customers and partners in Romania, with the main objective of driving retention, revenue bookings, and quota attainment.

Salesforce
28 minutes ago

Senior Enterprise Customer Success Manager

Signifyd 251-1K IT Services

Signifyd is seeking a Senior Enterprise Customer Success Manager to oversee a portfolio of large enterprise customers and drive retention, expansion, and long-term success for its fraud and e-commerce platform.

E-commerce JIRA Looker Salesforce
1 hour, 39 minutes ago

Partner Care Manager

ConnectWise 1K-5K Internet Software & Services

ConnectWise is seeking a Partner Care Manager to work with cross-functional teams and partners to improve business value, retention, and growth through effective issue resolution and operational support.

Salesforce
2 hours, 10 minutes ago

Senior Client Success Manager - Strategic Accounts

Rithum Internet Software & Services

Rithum is seeking a Senior Client Success Manager to own strategic B2B SaaS accounts, guide clients from onboarding through renewal and expansion, and drive measurable business outcomes.

E-commerce Salesforce
2 hours, 50 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers