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L4 Systems Engineer (US Remote - MSP)

2 months, 3 weeks ago
Georgia, Bulgaria, Romania, Malaysia, Pakistan, Sri Lanka
Full-time
Lead
Systems Engineer
DevOps and Infrastructure
Active Directory Azure SQL
Apply Now
GXA

GXA

GXA is an award-winning IT consulting and managed services provider based in Richardson, Texas. With a focus on empowering businesses in Texas, GXA offers a range of IT solutions including managed IT services, business IT consulting, disaster recovery ...

Internet Software & Services
11-50
Founded 2008
View All Jobs 7

Description

  • Own the support, administration, and optimization of client infrastructure including servers, Microsoft 365, Azure, virtualization, networking, security, and BDR across cloud and on-premises environments.
  • Provide top-level escalation support and resolve complex technical issues with urgency and precision.
  • Partner with the Technical Alignment team to proactively align client environments to GXA standards.
  • Serve as a trusted technical advisor and subject matter expert in client interactions.
  • Translate technical recommendations into business outcomes for C-level leaders and decision-makers.
  • Ensure service delivery excellence through consistent documentation, transparent communication, and KPI reporting.
  • Mentor and develop junior engineers to strengthen team capability, confidence, and professionalism.
  • Contribute to playbook and process development to create scalable and repeatable technical success.
  • Model proactive problem-solving and accountability across client and team interactions.

Requirements

  • 8+ years of experience in a similar MSP environment.
  • Demonstrated passion for excellent customer service.
  • Strong ability to prioritize, follow through, and take initiative without supervision.
  • Resilient under pressure and able to handle escalations calmly and effectively.
  • Excellent communication and interpersonal skills with the ability to build trust with clients and teammates.
  • Collaborative mindset and ability to work well in a fast-paced team environment.
  • Advanced experience with virtualization environments.
  • Senior-level proficiency with Microsoft 365, Azure, Teams, SharePoint, SQL, Exchange, and Active Directory.
  • Strong networking background in design, configuration, and troubleshooting.
  • Advanced troubleshooting and problem-isolation skills for complex issues.
  • Solid understanding of support tools, service delivery processes, and ITSM methodologies.
  • Typing and documentation skills for accurate and efficient service ticketing.
  • Relevant certifications such as MCSE, CCNA, or AWS SysOps are preferred.
  • Reliable transportation for on-site client visits.
  • Ongoing pursuit of advanced IT certifications such as Microsoft Azure, Security, 365, Cisco CCNA/CCNP, or ISC2 SSCP/CISSP is preferred.
  • Interest in moving into architectural and leadership roles is preferred.

Benefits

  • Medical, dental, and vision health coverage.
  • Basic, voluntary, and AD&D life insurance.
  • Paid time off, including vacation, sick time, and public holidays.
  • Auxiliary benefit offerings such as Legal Shield and Aflac.

Interested in this position?

Apply directly on the company website

Apply Now

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