RemoteLeaf Logo
Log in Sign up

Operational Service Excellence Manager

3 hours, 6 minutes ago
Europe, United Kingdom
Full-time
Senior
Operations Manager
Project and Program Management
Microsoft Dynamics 365
Apply Now
Gunnebo

Gunnebo

Gunnebo is a multinational corporation headquartered in Gothenburg, Sweden, specializing in security products, services, and solutions. They provide innovative solutions for cash management, entrance control, safe storage, and integrated security, aimi...

Professional Services
1K-5K
Founded 1994
View All Jobs 4

Description

  • Define and drive the Operational Excellence strategy and multi-year transformation roadmap for Europe and the UK.
  • Translate business priorities such as growth, scalability, margin improvement, and customer experience into structured improvement initiatives.
  • Balance short-term operational improvements with long-term capability building and operating model development.
  • Establish and maintain regional governance, standards, and methodologies for end-to-end processes.
  • Oversee consistency across countries while allowing controlled local flexibility.
  • Own and continuously develop the regional Operational Excellence playbook.
  • Drive adoption and value creation from Microsoft Dynamics 365 across Europe and the UK.
  • Partner with IT and Business Process Owners to align system enhancements with the Operational Excellence roadmap.
  • Define regional performance standards, dashboards, and KPIs to support fact-based decision-making.
  • Set and govern regional frameworks for strategic partner performance, compliance, scalability, quality, and risk mitigation.
  • Lead and develop Operational Excellence capability across regions through matrix and indirect leadership.
  • Act as a change leader by driving stakeholder engagement, communication, and adoption across functions.

Requirements

  • Senior experience in Operational Excellence, transformation, or operational leadership in a multi-country environment.
  • Proven ability to lead complex, cross-functional change initiatives at scale.
  • Strong understanding of end-to-end service, installation, supply chain, and back-office processes.
  • Deep experience with D365-enabled process transformation and performance analytics.
  • Ability to influence senior stakeholders and lead through governance rather than formal authority.
  • Strong analytical mindset with a focus on sustainable value realization.
  • Fluent English is required.
  • Additional European languages are a plus.
  • Willingness to travel regularly across Europe and the UK.

Benefits

  • High-impact senior role with close exposure to regional leadership.
  • Opportunity to shape how service and operations scale across Europe.
  • Chance to drive measurable improvements in performance, efficiency, and customer experience.
  • Collaborative, transformation-oriented culture with strong business visibility.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Mitti Labs

Country Lead - Philippines

Mitti Labs 51-200 environmental services

Mitti Labs is seeking a founding Country Lead for the Philippines to design, launch, and scale climate-smart rice farming programs that expand farmer participation and deliver measurable climate and food-system impact.

Philippines Full-time Lead Operations Manager
33 minutes ago
lago

Customer Service Team Lead (E-commerce)

lago Professional Services

Lago is hiring a remote Customer Service Team Lead to oversee a team supporting client storefront customer experience, quality, and workflow execution across marketplace operations.

Croatia North Macedonia Poland Romania Serbia Full-time Lead Customer Support Operations Manager
$31k-$42k
Asana E-commerce
3 hours, 11 minutes ago
Pavago

Head of Client Operations

Pavago IT Services

Head of Client Operations at a fast-growing startup, responsible for post-sale client success, cold email campaign performance, and scalable delivery for U.S. clients.

South Africa Full-time Executive Customer Success Manager Operations Manager
Copywriting CRM
4 hours, 50 minutes ago
Fundraise Up

Product Operations Team Lead

Fundraise Up 51-250 Capital Markets

Fundraise Up is hiring a Product Ops owner in Poland to build and scale the cross-functional processes that help the product team make better decisions and operate efficiently as the company grows.

Poland Full-time Lead Operations Manager Product Manager
6 hours, 6 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers