Grafana

Grafana is the open observability platform providing analytics, monitoring, and visualization solutions with a focus on user control and cost efficiency.

IT Services

Information Technology

1K-5K (1039)

Founded 2014

$535M raised

50 open positions

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Senior Solutions Engineer | West Coast | Remote

1 month, 2 weeks ago

United States

Full-time

Senior

Solutions Engineer

Customer and Technical Support

Apply Now

Grafana

Grafana is the open observability platform providing analytics, monitoring, and visualization solutions with a focus on user control and cost efficiency.

IT Services

1K-5K

Founded 2014

$535M raised

View All Jobs 50

Description

Partner with the Sales team to present Grafana Labs’ value proposition, vision, and strategy to customers.
Own technical engagements with customers and help close high-velocity opportunities.
Deliver product and technical presentations, demos, and evaluations to potential and existing customers.
Proactively communicate with customers and internal teams to share product feedback and competitive insights.
Drive product conversations based on customer needs and problems discovered during interactions.
Work closely with Product Management and Engineering as a primary channel for customer feedback.
Create and improve enablement materials, including documentation, blog posts, videos, and knowledge base articles.
Collaborate with a high-growth, cross-functional team to solve technical and customer problems.

Requirements

5+ years of technical pre-sales experience, ideally in open source technologies or the metrics/monitoring space.
Ideally located on the West Coast of the United States.
Strong judgment, collaboration, and leadership skills in a startup environment with varied and complex responsibilities.
Experience working effectively in a remote-first, international team environment.
Excellent written and verbal communication skills to articulate value propositions and technical advantages.
Technical mindset with a desire to continue growing technically.
Ability to solve technical challenges and create creative solutions for customers.
Self-motivated, նախաձեռնative, and creative, with the ability to hit the ground running.
Previous post-sales or engineering experience is a plus.
Recent coding bootcamp graduates may be considered if they bring relevant skills and experience.

Benefits

OTE compensation range of $204,000 to $254,000 in the United States.
Restricted Stock Units (RSUs) for all team members.
100% remote work with a global team across 40+ countries.
Global annual leave policy of 30 days per year.
3 days of annual leave reserved for Grafana Shutdown Days.
In-person onboarding for new hires.
Career growth pathways and development opportunities.
Transparent, high-trust, low-ego culture with approachable leadership.

Interested in this position?

Apply directly on the company website

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