Senior Solutions Engineer | West Coast | Remote

1 hour, 26 minutes ago
Full-time
Senior
Customer and Technical Support
Grafana

Grafana

Grafana is the open observability platform providing analytics, monitoring, and visualization solutions with a focus on user control and cost efficiency.

IT Services
1K-5K
Founded 2014
$535M raised

Description

  • Partner with Sales to present Grafana’s value proposition, vision, and strategy to customers.
  • Own technical engagement with customers and support closing high-velocity opportunities.
  • Deliver product and technical presentations, demos, and technical evaluations for potential and existing customers.
  • Communicate proactively with customers and internal teams to relay product feedback and competitive insights.
  • Drive product conversations based on customer needs and the problems uncovered during interactions.
  • Collaborate with Product Management and Engineering as a key channel for customer input.
  • Create and improve enablement materials, including documentation, blog posts, videos, and knowledge base articles.
  • Work with the team to solve technical and customer problems in a high-growth environment.

Requirements

  • 5+ years of technical pre-sales experience, ideally in open source technologies or the metrics/monitoring space.
  • Ideally located on the West Coast of the US.
  • Strong written and verbal communication skills for internal collaboration and customer-facing conversations.
  • Ability to work effectively in a remote-first, international team environment.
  • Strong judgment, collaboration, and leadership skills for varied and complex startup responsibilities.
  • Technical mindset with a desire to grow technically.
  • Experience in post-sales or engineering roles is a plus.
  • Bootcamp graduates or candidates with unique technical backgrounds are encouraged to apply.
  • Self-motivated, initiative-driven, and creative approach to work.

Benefits

  • OTE compensation range of $204,000 to $254,000 in the United States.
  • Restricted Stock Units (RSUs) included in all roles.
  • 100% remote work environment.
  • Global, collaborative company culture.
  • 30 days of annual leave per year.
  • 3 days of annual leave reserved for Grafana Shutdown Days.
  • In-person onboarding to support early success.
  • Career growth pathways and development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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