Senior Solutions Engineer | Germany | Remote

2 hours, 4 minutes ago
Full-time
Senior
Customer and Technical Support
Grafana

Grafana

Grafana is the open observability platform providing analytics, monitoring, and visualization solutions with a focus on user control and cost efficiency.

IT Services
1K-5K
Founded 2014
$535M raised

Description

  • Partner with the Sales team to communicate Grafana Labs’ value proposition, vision, and strategy to customers.
  • Own technical customer engagements and support closing complex opportunities.
  • Deliver product and technical presentations to prospective and existing customers.
  • Communicate customer feedback and competitive insights to internal teams.
  • Drive product discussions based on customer needs and problems.
  • Collaborate on customer enablement materials, including documentation, blog posts, videos, and knowledge base articles.
  • Serve as a bridge between customers, Sales, Product Management, and Engineering.
  • Translate customer requirements into solutions using Grafana Labs technology.

Requirements

  • 5+ years of technical pre-sales experience.
  • Must be located in Germany.
  • Strong judgment, collaboration, and leadership skills for complex assignments.
  • Excellent written and verbal communication skills for remote global collaboration.
  • Ability to clearly articulate value proposition and technical product advantages.
  • Technical mindset with a desire to grow technically.
  • Interest in solving technical challenges and creating customer solutions.
  • Experience with open source technologies or the metrics/monitoring space is a plus.
  • Experience with sales methodologies such as MEDD(P)ICC is a plus.

Benefits

  • OTE compensation range of EUR 124,000 - EUR 147,800 in Germany.
  • Restricted Stock Units (RSUs) included in all roles.
  • 100% remote, global work environment.
  • 30 days of annual leave per year, including 3 Grafana Shutdown Days.
  • In-person onboarding with new team members.
  • Career growth pathways and development opportunities.
  • Transparent communication and approachable leadership.

Interested in this position?

Apply directly on the company website

Apply Now

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