GR8 Tech

GR8 Tech is a leading B2B iGaming solutions provider, offering a full range of betting and gambling software solutions. Their top-of-the-line software and services cater to iGaming professionals looking to launch, grow, or upgrade their businesses, pro...

IT Services

Information Technology

251-1K (277)

23 open positions

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Middle Payments Operations Specialist

1 hour, 52 minutes ago

Anywhere

Full-time

Junior

Operations Specialist

Customer and Technical Support

Grafana JIRA

Apply Now

GR8 Tech

IT Services

251-1K

View All Jobs 23

Description

Own the end-to-end investigation and resolution of payment anomalies and transaction-related issues.
Respond quickly to escalated operational bottlenecks to minimize processing downtime.
Monitor real-time alerts and track system anomalies using Grafana or similar tools.
Analyze transaction logs in PSP back offices to diagnose root causes of payment processing failures.
Run daily anti-fraud and financial fraud operational workflows to protect platform liquidity.
Enforce company procedures and compliance with international payment regulatory standards.
Escalate complex systemic issues to supervisors or cross-functional security teams when needed.
Partner with product engineering teams and external payment service providers to unblock processing pipelines.
Communicate technical issues clearly to external partners and internal stakeholders, including urgent service disruptions.
Identify recurring friction points and improve workflows and customer support processes.

Requirements

1+ years of experience in Customer Support, Payments Operations, or a similarly fast-paced operational environment.
Experience in the iGaming industry is a plus.
Solid operational understanding of the online payments ecosystem, including processing flows and industry standards.
Hands-on experience with Grafana and incident management in Jira.
Technical proficiency using PSP back offices for log analysis.
Strong Microsoft Excel skills for data parsing.
Professional English proficiency at Intermediate or Upper-Intermediate level.
Proficiency in Ukrainian or Russian.
Ability to multitask and prioritize high-volume queues under strict SLA deadlines.
Experience working across regional payment regulations in multiple geographies is preferred.
Ability to work autonomously on isolated operational tasks from start to finish is preferred.
Background in analyzing complex, multi-step fraud patterns is preferred.

Benefits

Annual Benefits Cafeteria budget that can be allocated to sports, medical, mental health, home office, or languages.
Paid maternity and paternity leave.
Monthly childcare allowance.
20+ vacation days.
Unlimited sick leave and emergency time off.
Remote-first work with tech support and coworking compensation.
Team events, including online, offline, and offsite gatherings.
Internal courses and growth programs for learning and development.

Interested in this position?

Apply directly on the company website

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