Middle Payments Operations Specialist

1 hour, 52 minutes ago
Full-time
Junior
Customer and Technical Support
GR8 Tech

GR8 Tech

GR8 Tech is a leading B2B iGaming solutions provider, offering a full range of betting and gambling software solutions. Their top-of-the-line software and services cater to iGaming professionals looking to launch, grow, or upgrade their businesses, pro...

IT Services
251-1K

Description

  • Own the end-to-end investigation and resolution of payment anomalies and transaction-related issues.
  • Respond quickly to escalated operational bottlenecks to minimize processing downtime.
  • Monitor real-time alerts and track system anomalies using Grafana or similar tools.
  • Analyze transaction logs in PSP back offices to diagnose root causes of payment processing failures.
  • Run daily anti-fraud and financial fraud operational workflows to protect platform liquidity.
  • Enforce company procedures and compliance with international payment regulatory standards.
  • Escalate complex systemic issues to supervisors or cross-functional security teams when needed.
  • Partner with product engineering teams and external payment service providers to unblock processing pipelines.
  • Communicate technical issues clearly to external partners and internal stakeholders, including urgent service disruptions.
  • Identify recurring friction points and improve workflows and customer support processes.

Requirements

  • 1+ years of experience in Customer Support, Payments Operations, or a similarly fast-paced operational environment.
  • Experience in the iGaming industry is a plus.
  • Solid operational understanding of the online payments ecosystem, including processing flows and industry standards.
  • Hands-on experience with Grafana and incident management in Jira.
  • Technical proficiency using PSP back offices for log analysis.
  • Strong Microsoft Excel skills for data parsing.
  • Professional English proficiency at Intermediate or Upper-Intermediate level.
  • Proficiency in Ukrainian or Russian.
  • Ability to multitask and prioritize high-volume queues under strict SLA deadlines.
  • Experience working across regional payment regulations in multiple geographies is preferred.
  • Ability to work autonomously on isolated operational tasks from start to finish is preferred.
  • Background in analyzing complex, multi-step fraud patterns is preferred.

Benefits

  • Annual Benefits Cafeteria budget that can be allocated to sports, medical, mental health, home office, or languages.
  • Paid maternity and paternity leave.
  • Monthly childcare allowance.
  • 20+ vacation days.
  • Unlimited sick leave and emergency time off.
  • Remote-first work with tech support and coworking compensation.
  • Team events, including online, offline, and offsite gatherings.
  • Internal courses and growth programs for learning and development.

Interested in this position?

Apply directly on the company website

Apply Now

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