Middle Client Delivery Manager

2 weeks, 6 days ago
Full-time
Senior
Project and Program Management
GR8 Tech

GR8 Tech

GR8 Tech is a leading B2B iGaming solutions provider, offering a full range of betting and gambling software solutions. Their top-of-the-line software and services cater to iGaming professionals looking to launch, grow, or upgrade their businesses, pro...

IT Services
251-1K

Description

  • Own the implementation of scalable delivery processes in alignment with the Global Delivery team.
  • Drive operational efficiency by optimizing systems, tools, and workflows to improve client satisfaction.
  • Measure and analyze performance metrics and KPIs to identify bottlenecks and support continuous improvement.
  • Partner with executive leadership by providing strategic insights for platform innovation and business expansion.
  • Orchestrate complex integration projects and ensure cross-functional teams work in sync toward successful onboarding.
  • Ship high-quality technical setups and manage the transition from development to Release Management.
  • Make fast, informed decisions to unblock daily operations when technical or logistical issues arise.
  • Simplify the transition from sales and onboarding into long-term maintenance.
  • Align expectations between clients, Sales, and Account Managers to build long-term partnerships.
  • Build, mentor, and scale a team of 10+ technical experts while improving motivation and collaboration.

Requirements

  • 3+ years of IT Client Delivery Management experience in B2B environments.
  • Full proficiency in Ukrainian or Russian, plus fluency in English.
  • Experience managing teams of 10+ people.
  • Experience in the iGaming industry and understanding of its dynamics.
  • Solid understanding of SDLC, Change Management, and Release Management.
  • Hands-on experience applying Scrum/Agile to client-facing delivery.
  • Advanced proficiency in JIRA and Confluence.
  • Strong organizational and planning skills to ensure smooth execution under pressure.
  • Proficiency in Turkish (nice to have).
  • Experience with high-load fintech or payment platform integrations (nice to have).

Benefits

  • Annual Benefits Cafeteria budget for Sports, Medical, Mental health, Home office, and Languages.
  • Paid maternity/paternity leave plus a monthly childcare allowance.
  • 20+ vacation days, unlimited sick leave, and emergency time off.
  • Remote-first work setup with tech support and coworking compensation.
  • Team events including online, offline, and offsite gatherings.
  • Internal courses and growth programs as part of a learning culture.

Interested in this position?

Apply directly on the company website

Apply Now

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