Entry-Level Telehealth Care Coordinator & Operations

3 weeks ago
Full-time
Entry Level
Customer and Technical Support
GoTo Telemed

GoTo Telemed

GoTo Telemed provides secure and convenient virtual healthcare services, allowing patients to connect with experienced clinicians nationwide through video or audio calls, while also offering integrated tools for medical professionals such as EHR integr...

Internet Software & Services

Description

  • Engage with patients across secure chat, live video, audio calls, and asynchronous store-and-forward platforms.
  • Analyze incoming patient requests and conversations to handle administrative questions and route clinical issues to licensed providers.
  • Deliver standardized pre-operative and post-operative guidance in accordance with GoTo Telemed protocols.
  • Support remote monitoring operations by tracking patient submissions, maintaining complete records, and escalating system flags to medical professionals.
  • Manage day-to-day virtual clinic operations, including connecting patients to providers, troubleshooting basic technical issues, and overseeing scheduling flows.
  • Collaborate with doctors, dentists, and nurse practitioners to support patient communication and documentation.
  • Assist with care coordination and triage in a fast-paced, decentralized telehealth environment.

Requirements

  • Bachelor’s or Associate’s degree in any field, including healthcare, business, arts, or sciences.
  • Recent graduates are strongly encouraged to apply.
  • No prior medical experience is required.
  • Strong written and verbal communication skills.
  • High digital literacy and comfort using multiple software interfaces, video conferencing tools, and secure chat platforms simultaneously.
  • High empathy, strong attention to detail, and the ability to stay calm and professional in a fast-paced virtual environment.
  • Must strictly comply with HIPAA and protect Protected Health Information (PHI).
  • Must follow applicable federal and state healthcare regulations, including OSHA, HHS, and OIG guidelines.
  • GoTo Telemed does not cover external licensing, certification, or professional accreditation costs.
  • Training is provided internally on telehealth terminology, operational protocols, and company systems.

Benefits

  • Paid internal training program upon hire.
  • Comprehensive onboarding on telehealth operations, medical and dental terminology, and digital care coordination.

Interested in this position?

Apply directly on the company website

Apply Now

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