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Director, Servicing Enablement

4 hours, 27 minutes ago
United States
Full-time
Lead
Program Manager
Project and Program Management
Apply Now
GoodLeap

GoodLeap

GoodLeap is a leading fintech for sustainable home solutions, offering a one-stop point of sale solution for eco-friendly upgrades with flexible payment options to make sustainable living more accessible and affordable.

Capital Markets
1K-5K
Founded 2003
View All Jobs 6

Description

  • Lead servicing readiness and execution for new products introduced to the servicing platform.
  • Develop deep expertise in servicing processes, system configurations, and sub-servicer integrations.
  • Serve as the executive servicing lead for cross-product initiatives.
  • Ensure servicing design aligns with product intent, regulatory requirements, and operational scalability.
  • Provide formal servicing sign-off before product or system deployment.
  • Own intake, prioritization, and execution of servicing-related business requests and enhancements.
  • Direct implementation of product updates, policy and pricing changes, and other structural modifications affecting servicing.
  • Lead cross-functional initiatives with Product, Engineering, Compliance, Risk, and Operations.
  • Establish RACI structures and drive accountability across internal teams and sub-servicers.
  • Maintain documentation of servicing process maps, system flows, integration points, and governance materials.

Requirements

  • 10+ years of experience in project and operational management, preferably in financial services, loan servicing, or a similar industry.
  • Deep understanding of servicing lifecycle processes, system configurations, and sub-servicer operating models.
  • Strong knowledge of loan servicing processes, including billing, collections, and regulatory compliance.
  • Proven ability to manage multiple complex projects simultaneously and deliver on time.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and the ability to build relationships with internal teams, senior leaders, vendors, and sub-servicers.
  • Demonstrated leadership experience guiding cross-functional teams and managing stakeholder expectations.
  • Ability to motivate teams, drive collaboration, and work under pressure in a fast-paced environment.
  • Flexibility to manage projects across different time zones and with international stakeholders.
  • Advanced proficiency with computer functions; MS Office suite strongly preferred.

Benefits

  • Remote, US-based full-time position.
  • Annual compensation of $130,000 to $160,000.
  • Reasonable accommodations for known disabilities, as required by law.

Interested in this position?

Apply directly on the company website

Apply Now

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