Trust and Safety Analyst

1 day, 9 hours ago
Full-time
Junior
Cybersecurity

GoDaddy

GoDaddy is a technology company in the Technology, Information and Internet industry. It describes itself as the world’s largest web services platform and a provider of tools for domains, websites, marketing, email, security, and online business services.

Technology, Information and Internet
5001-10000
Founded 1997

Description

  • Review, investigate, and resolve reports involving phishing, malware, spam, fraud, impersonation, and other online abuse.
  • Apply Trust and Safety policies consistently, document decisions, and escalate complex or high-risk cases.
  • Analyze account activity, domains, websites, and related signals to identify abusive behavior and emerging threats.
  • Respond to internal and external abuse reports within established service levels.
  • Maintain case records, preserve evidence, and prepare concise investigation summaries.
  • Identify trends and recommend improvements to policies, workflows, detection methods, and enforcement processes.
  • Provide rotational coverage, including occasional weekends and public holidays, for urgent incidents.

Requirements

  • 2+ years of experience in Trust and Safety, abuse operations, fraud prevention, risk operations, cybersecurity, or a related field.
  • Experience investigating online abuse and handling sensitive or potentially disturbing content professionally and confidentially.
  • Strong analytical skills, attention to detail, and ability to manage multiple cases and priorities.
  • Clear written and verbal communication skills, including collaboration with international teams and review of multilingual content.
  • Experience using translation tools to review content in multiple languages.
  • Experience with a domain registrar, web-hosting provider, cloud platform, CDN, or other internet infrastructure company preferred.
  • Knowledge of domains, DNS, WHOIS or RDAP, hosting services, IP addresses, email headers, and abuse-reporting or takedown processes preferred.
  • Familiarity with ICANN requirements, threat-intelligence tools, open-source intelligence techniques, or automated abuse-detection systems preferred.

Benefits

  • Remote work from home in India, with occasional office visits for team events or meetings.
  • Paid time off and retirement savings benefits, such as pension schemes.
  • Bonus or incentive eligibility and potential equity grants.
  • Employee stock purchase plan participation.
  • Competitive health benefits.
  • Family-friendly benefits, including parental leave.

Interested in this position?

Apply directly on the company website

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