Hosting Sales and Support Messaging Guide

3 weeks, 1 day ago
Full-time
Junior
Customer and Technical Support

GoDaddy

GoDaddy is a technology company in the Technology, Information and Internet industry. It describes itself as the world’s largest web services platform and a provider of tools for domains, websites, marketing, email, security, and online business services.

Technology, Information and Internet
5001-10000
Founded 1997

Description

  • Own customer service inquiries by researching issues and providing first-contact resolutions.
  • Consult with customers about their business needs and recommend GoDaddy products or solutions through messaging.
  • Troubleshoot technical issues using FTP, cPanel, Plesk, MySQL, and GoDaddy interfaces.
  • Guide customers through Content Management System control panels and hosting environments.
  • Use Chat, CRM, JSD, Live Engage, and other systems to investigate and resolve cases.
  • Provide technical feedback on processes and procedures to reduce recurring customer concerns.
  • Collaborate across departments and support team members with technical queries.
  • Meet department quality, production, and sales performance standards.
  • Work Monday through Friday on rotating shifts from 2 p.m.–10 p.m. or 5 p.m.–1 a.m.

Requirements

  • At least 1 year of sales experience.
  • Demonstrated success exceeding monthly and quarterly sales goals.
  • Strong understanding of internet technologies, including web browsers and FTP clients.
  • Working knowledge of Content Management Systems such as WordPress, Joomla, or Drupal; navigation and editing experience is advantageous.
  • Ability to research and investigate issues across multiple systems.
  • Ability to support customers in Linux and Windows hosting environments.
  • Strong customer communication and cross-department collaboration skills.
  • Ability to troubleshoot issues of moderate complexity and provide clear solutions.
  • Willingness to develop through onboarding, ongoing sales training, and development programs.

Benefits

  • Fully remote position based in Serbia, with occasional office visits for team events or meetings.
  • Structured onboarding program and ongoing sales training and development programs.
  • Equal opportunity employment and consideration consistent with applicable legal requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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