Bilingual Member Support Specialist

2 hours, 56 minutes ago
Full-time
Junior
Customer and Technical Support
Five Star Solutions

Five Star Solutions

Five Star Solutions is a global Business Process Outsourcing (BPO) and Customer Experience (CX) partner based in Sioux Falls, South Dakota. Founded in 1986, the company specializes in secure and scalable contact center services, blending human expertise with advanced technology. It serves a diverse range of industries, including healthcare, retail, financial services, government, travel, insurance, and fintech. The company offers a comprehensive suite of services, including contact center operations, CX management, AI-enabled contact centers, and specialized industry solutions. Five Star Solutions emphasizes security and compliance, ensuring that its operations meet regulatory standards such as HIPAA and GDPR. With a workforce of 1,001 to 5,000 professionals, the company operates from locations in the United States, Guatemala, and the Philippines, providing tailored support strategies to meet the unique needs of its clients.

outsourcing/offshoring
1001-5000
Founded 1986

Description

  • Handle inbound and outbound phone calls professionally and efficiently.
  • Respond to customer inquiries through text, email, and other communication channels.
  • Create, update, and manage customer cases in company systems.
  • Document interactions accurately and maintain data integrity.
  • Resolve routine issues at first contact and escalate complex matters when appropriate.
  • Monitor open cases and follow up to support timely resolution.
  • Follow established workflows, processes, and compliance requirements.
  • Collaborate with internal teams to resolve customer concerns.
  • Meet quality, productivity, and service-level expectations.
  • Provide a positive, empathetic, and professional customer experience.

Requirements

  • Fluent in spoken, written, and read English and Spanish.
  • High school diploma or equivalent.
  • At least 1 year of customer service, call center, support, or case management experience preferred.
  • Strong verbal and written communication skills.
  • Excellent active listening, interpersonal, and relationship-building skills.
  • Ability to communicate clearly, professionally, and empathetically.
  • Strong attention to detail, accuracy, organization, and time management.
  • Ability to manage multiple priorities and work independently or collaboratively.
  • Proficiency with CRM, case management, or customer support systems.
  • Basic computer and data-entry skills; must reside in an eligible listed state.

Benefits

  • Remote work opportunity for residents of eligible states.
  • Equal opportunity employer committed to a diverse workforce.
  • Employer participates in the E-Verify program.

Interested in this position?

Apply directly on the company website

Apply Now

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