Patient Account Specialist - Customer Support

59 minutes ago
Full-time
Entry Level
Customer and Technical Support
Upstream Rehabilitation

Upstream Rehabilitation

Upstream Rehabilitation is the largest provider of outpatient physical therapy services in the United States, specializing in physician-based physical therapy management and offering exceptional care through a national network of local therapy providers.

Health Care Providers & Services
251-1K
Founded 2004

Description

  • Answer inbound patient calls in a high-volume call center and assist with billing and insurance questions.
  • Process patient payments and establish payment plans.
  • Communicate courteously and effectively to resolve billing concerns.
  • Escalate unresolved issues to the Accounts Receivable team.
  • Refer complex calls or situations to a team lead or manager.
  • Maintain professional relationships while representing the business office, clinics, and physicians positively.
  • Build rapport and provide a safe, respectful patient experience.
  • Complete other assigned duties and projects.

Requirements

  • High school diploma or equivalent experience.
  • Must reside in the United States and work remotely from a quiet, distraction-free, HIPAA-compliant workspace.
  • Availability to work 9:30 AM–6:00 PM EST.
  • Ability to manage multiple priorities in a fast-paced environment with discretion and professionalism.
  • Strong oral, written, and presentation communication skills.
  • Active listening, attention to detail, and effective multitasking abilities.
  • Ability to identify and resolve problems in a timely manner.
  • Self-motivated, dependable, and able to stay on task during routine check-ins.
  • Proficiency with Microsoft Office Suite or similar software.
  • High-volume call center or medical billing experience preferred; healthcare experience is a plus.

Benefits

  • $15–$16 per hour.
  • 100% employer-paid medical insurance premium option.
  • Dental and vision insurance.
  • 401(k) with company match.
  • Generous paid time off and paid holidays.
  • Annual paid Charity Day.
  • Ongoing education, leadership development, and professional growth opportunities.
  • Supportive team and leadership environment.

Interested in this position?

Apply directly on the company website

Apply Now

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