Disputes Senior Specialist

2 hours, 25 minutes ago
Full-time
Senior
Operations
GOAT Group

GOAT Group

GOAT Group is a global platform offering the greatest products from the past, present, and future. Established in 2015, it has evolved into the premier sneaker marketplace worldwide, expanding to provide apparel and accessories from emerging, contempor...

Retailing
1K-5K
$493M raised

Description

  • Handle escalated and complex dispute cases and support the team with issue resolution.
  • Investigate and resolve disputed transactions from credit/debit cardholders and online payment systems.
  • Gather and analyze data to determine the appropriate course of action for disputes.
  • Review queued transactions to identify fraudulent or legitimate activity.
  • Collaborate on projects to improve Disputes Team processes and procedures.
  • Communicate fraud and dispute trends and best practices to peers and leadership.
  • Ensure compliance with applicable laws and regulations throughout the dispute process.
  • Continuously improve speed, efficiency, accuracy, and overall operational performance.
  • Maximize transaction review volume while minimizing errors and losses.
  • Maintain flexibility in responsibilities and schedules, including one weekend day per week and peak-season coverage.

Requirements

  • 3+ years of experience in fraud prevention and disputes management.
  • In-depth knowledge of fraud and disputes systems and processes.
  • Strong proficiency in spreadsheets and Excel at an intermediate to advanced level.
  • Excellent written and verbal communication skills with the ability to simplify complex topics.
  • Strong analytical and logical thinking skills for decision-making.
  • Highly organized with the ability to meet critical deadlines and support team members effectively.
  • Flexibility to work one weekend day per week.
  • Flexibility in working hours, particularly during peak seasons.

Benefits

  • Competitive hiring range of $21.69–$31.83 USD, depending on geographic pay tier and other factors.
  • 401(k) benefits.
  • Paid time off.
  • Medical, dental, and vision insurance options.
  • Disability and life insurance options.

Interested in this position?

Apply directly on the company website

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