Decision Center Specialist

5 hours, 47 minutes ago
Full-time
Junior
Customer and Technical Support
GOAT Group

GOAT Group

GOAT Group is a global platform offering the greatest products from the past, present, and future. Established in 2015, it has evolved into the premier sneaker marketplace worldwide, expanding to provide apparel and accessories from emerging, contempor...

Retailing
1K-5K
$493M raised

Description

  • Verify transaction details, including SKU, size, condition, and packaging.
  • Interpret the technical process map for fulfillment, inventory control, and verification workflows.
  • Identify root causes of defects in the operational process flow, including user error, process flaws, and systemic bugs.
  • Inspect and troubleshoot exception orders that arise during fulfillment.
  • Manage returns and cancellations in accordance with company standards and policies.
  • Recommend training improvements to managers to improve process accuracy.
  • Ensure timely completion of all related tasks.
  • Perform high-volume audits to support process accuracy and data integrity.
  • Participate in regular team meetings to report on exception activity and training opportunities.
  • Serve as a final decision maker on exception orders.

Requirements

  • 1+ years of experience in specialized fulfillment problem solving, order management, or customer service in a warehouse environment.
  • Bachelor’s degree preferred but not required.
  • Excellent written and verbal communication skills.
  • Strong organization and time management skills with demonstrated attention to detail and accuracy.
  • Ability to learn quickly, work independently, and take on increasing responsibility.
  • Experience using a WMS for reporting, order investigation, and troubleshooting.
  • Technical proficiency in Google Suite and Slack.

Interested in this position?

Apply directly on the company website

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