Senior Manager, Professional Services Technical Architect

5 hours, 52 minutes ago
Full-time
Lead
Software Development
GitLab

GitLab

GitLab: The comprehensive DevOps platform revolutionizing software development with automation, AI workflows, and essential tools for efficient collaboration.

Internet Software & Services
1K-5K
Founded 2014

Description

  • Manage and develop the AMER Technical Architecture team across intermediate, senior, and staff levels.
  • Own the technical architecture practice end to end, including presales collaboration, engagement scoping, delivery oversight, staffing, utilization, and forecast alignment.
  • Coach architects to strengthen customer advisory skills, technical judgment, and consultative communication.
  • Partner with Engagement Managers on estimation, solution framing, statement of work assumptions, and technical risk for complex presales motions.
  • Join strategic customer conversations to build credibility, clarify ambiguity, and support successful delivery.
  • Guide first-mover delivery of new GitLab capabilities in real customer environments.
  • Turn lessons from strategic engagements into reusable templates, architecture guidance, migration patterns, implementation standards, and service kits.
  • Represent the Technical Architecture practice in AMER Professional Services management discussions and coordinate with adjacent functions.
  • Help define how new services should be scoped, delivered, tested, and improved over time.

Requirements

  • Proven experience managing senior technical professionals in a services, consulting, or Professional Services environment.
  • Strong track record of coaching, performance management, and career development for technical teams.
  • Experience applying expertise in platform engineering, site reliability engineering, infrastructure, or software development.
  • Experience running consultative engagements that connect technical work to business goals and customer outcomes.
  • Experience with technically complex presales work, including discovery, scoping, estimation, solution definition, and risk assessment.
  • Ability to operate effectively in fast-moving environments where offerings and priorities evolve.
  • Experience building or improving repeatable delivery methods such as playbooks, standards, service kits, architecture patterns, or implementation guidance.
  • Experience facilitating executive-level customer conversations and aligning cross-functional stakeholders.
  • Familiarity with AI-powered developer workflows, security, DevSecOps, or enterprise platform adoption is helpful.
  • Ability to ramp up quickly in adjacent technical domains when needed.

Benefits

  • Base salary range of $171,360 to $288,660 USD for U.S. residents.
  • Flexible Paid Time Off.
  • Equity compensation and Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental leave.
  • Benefits to support health, finances, and well-being.
  • All-remote work environment.

Interested in this position?

Apply directly on the company website

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