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Senior Manager, Engagement Management

3 hours, 13 minutes ago
Europe, Asia
Full-time
Lead
Program Manager
Project and Program Management
DevSecOps GitLab
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GitLab

GitLab

GitLab: The comprehensive DevOps platform revolutionizing software development with automation, AI workflows, and essential tools for efficient collaboration.

Internet Software & Services
1K-5K
Founded 2014
View All Jobs 179

Description

  • Manage a team of Engagement Managers responsible for consultative Professional Services selling across Europe and Asia.
  • Own regional Professional Services bookings accountability and maintain a timely, accurate weekly forecast.
  • Coach team members on pipeline generation, opportunity prioritization, customer discovery, scoping, estimation, statement of work creation, negotiation, and closing.
  • Partner with Sales Leadership and Customer Success leaders on territory priorities, forecast updates, and services strategy.
  • Distribute customer opportunities across the team to ensure balanced geographic or segment coverage.
  • Develop strategic proposals that align the Engagement Manager team with Sales and Customer Success organizations.
  • Work with Professional Services Delivery, Ecosystem Partners, and Product teams to define estimation patterns and proposal standards.
  • Improve the Professional Services sales process by strengthening services positioning, scalable offerings, and consistent selling practices.
  • Support a repeatable services-selling motion across distributed, all-remote teams.
  • Help strengthen forecasting discipline, proposal quality, and consistency in discovery, scoping, estimation, and statement of work development.

Requirements

  • Experience managing, guiding, or delivering work in Professional Services or Customer Success environments.
  • Experience supporting Professional Services sales through consultative selling and customer-facing solution discussions.
  • Ability to work effectively with Account Executives and other go-to-market partners during the sales process.
  • Knowledge of subscription-based business models across SaaS and on-premises offerings.
  • Ability to coach teams through complex negotiations, prioritization decisions, and structured deal execution.
  • Comfort using GitLab in day-to-day work and staying current with product releases and feature updates.
  • Ability to guide distributed teams through clear communication, accountability, and asynchronous collaboration.
  • Open to candidates with transferable experience from related services, customer-facing, or revenue-focused leadership roles.

Benefits

  • Flexible Paid Time Off.
  • Equity Compensation and Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental leave.
  • Home office support.
  • Benefits to support your health, finances, and well-being.
  • Team Member Resource Groups.
  • Remote work globally, with some roles subject to location-based eligibility requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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