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Engagement Manager - EMEA

2 hours, 52 minutes ago
Europe, Middle East, Africa
Full-time
Senior
Business Development
Project and Program Management
DevSecOps GitLab
Apply Now
GitLab

GitLab

GitLab: The comprehensive DevOps platform revolutionizing software development with automation, AI workflows, and essential tools for efficient collaboration.

Internet Software & Services
1K-5K
Founded 2014
View All Jobs 179

Description

  • Build trusted advisor relationships with customers, technical leaders, and partners across the EMEA region.
  • Conduct discovery sessions to understand current-state capabilities, requirements, and desired business outcomes.
  • Design and position outcome-oriented professional services proposals, statements of work, and staffing plans.
  • Structure engagements and commercial proposals that balance clear outcomes with flexibility for staff augmentation and packaged offerings.
  • Facilitate solutioning sessions, including implementation roadmapping, enterprise strategy discussions, and executive requirements gathering.
  • Gain agreement on scope and price while guiding customers through procurement, contracting, and commercial terms.
  • Manage project- and account-level escalations to resolve issues quickly and maintain customer confidence.
  • Partner with sales, solutions architecture, delivery, and operations teams on deal strategy, staffing, and execution.
  • Forecast services bookings and track KPIs related to bookings, margin, and attachment to strategic opportunities.
  • Train field teams and share customer feedback to improve go-to-market content, operational processes, and services positioning.

Requirements

  • Demonstrated progressive experience structuring, scoping, and selling professional services engagements in the region.
  • Proven success in a pre-sales context, including discovery, proposal design, and development of custom SOWs and staffing plans for large, complex implementations.
  • Solid understanding of software development lifecycle (SDLC), DevOps practices, and cloud transformation initiatives.
  • Ability to connect technical solutions to mission objectives and measurable business outcomes.
  • Effective communication and interpersonal skills with executive presence.
  • Experience building trusted advisor relationships with division chiefs, program managers, contracting stakeholders, and senior technical leaders.
  • Highly developed facilitation, negotiation, and problem-solving skills.
  • Comfort working cross-functionally with sales, solutions architecture, delivery, and operations teams in a fast-paced environment.
  • Ability to work autonomously and asynchronously in a fully remote setting while managing multiple complex opportunities.
  • Willingness to support customers and opportunities across EMEA and, where applicable, federal requirements and compliance frameworks.

Benefits

  • Benefits to support health, finances, and well-being.
  • Flexible Paid Time Off.
  • Team Member Resource Groups.
  • Equity compensation and an Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental leave.
  • Home office support.

Interested in this position?

Apply directly on the company website

Apply Now

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