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Customer Success Manager

2 hours, 6 minutes ago
North America, United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CI/CD DevSecOps Git GitLab
Apply Now
GitLab

GitLab

GitLab: The comprehensive DevOps platform revolutionizing software development with automation, AI workflows, and essential tools for efficient collaboration.

Internet Software & Services
1K-5K
Founded 2014
View All Jobs 155

Description

  • Build and maintain trusted advisor relationships with assigned customers to drive adoption, value realization, and long-term satisfaction.
  • Provide expert deployment guidance, operational best practices, and support for establishing a GitLab Center of Excellence.
  • Lead and participate in customer workshops across the software development lifecycle.
  • Monitor customer progress against KPIs and share insights with internal stakeholders and customer sponsors or executives.
  • Translate product usage data into actionable recommendations that improve adoption and expansion.
  • Set up and manage regular customer touchpoints aligned to service level agreements and strategic objectives.
  • Collaborate with Product Management, Engineering, Sales, and Professional Services to resolve issues and align on customer success plans.
  • Gather and communicate customer feedback to help improve GitLab’s product and services.
  • Support customers with guidance on Git, branching strategies, CI/CD, and DevSecOps best practices.

Requirements

  • Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy.
  • Background in customer success, professional services, technical account management, or a related function with direct customer engagement.
  • Ability to discuss Git and common branching strategies used in version control workflows.
  • Knowledge of the software development lifecycle, including development pipelines and tooling.
  • Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices.
  • Ability to translate product usage data and technical details into clear recommendations for technical and executive stakeholders.
  • Proven ability to build trusted advisor relationships, facilitate workshops, and guide customers through best practices and operational change.
  • Openness to learning and transferable experience from adjacent roles or industries.
  • Experience working in a globally distributed or all-remote environment is preferred.
  • Success in the role is measured in the first year by customer satisfaction, retention, and strategic relationship strength.

Benefits

  • United States base salary range of $77,700 to $166,500 USD.
  • Sales roles are eligible for incentive pay of up to 100% of base salary.
  • Flexible Paid Time Off.
  • Equity compensation and Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental leave.
  • Home office support.
  • Benefits to support health, finances, and well-being.

Interested in this position?

Apply directly on the company website

Apply Now

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