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Customer Success Architect, EMEA

1 hour, 5 minutes ago
Austria, Germany
Full-time
Senior
Customer Success Manager
Project and Program Management
CI/CD DevSecOps Git
Apply Now
GitLab

GitLab

GitLab: The comprehensive DevOps platform revolutionizing software development with automation, AI workflows, and essential tools for efficient collaboration.

Internet Software & Services
1K-5K
Founded 2014
View All Jobs 164

Description

  • Partner with customers to turn pre-sales plans into actionable business objectives.
  • Act as a trusted advisor on GitLab platform capabilities, best practices, and use cases.
  • Guide customers through adoption and future use of the platform.
  • Serve as the main liaison for customer questions, issues, and escalations across GitLab teams.
  • Own an assigned book of customers and drive adoption, retention, growth, and satisfaction.
  • Build Customer Success Plans with goals, KPIs, and milestones.
  • Stay current on GitLab releases and surface relevant feature opportunities.
  • Support onboarding activities for new and existing customers.
  • Coordinate account escalation management and recommend training opportunities.

Requirements

  • Understanding of Git and common branching strategies.
  • Knowledge of the software development lifecycle and development pipelines.
  • Understanding of continuous integration, continuous deployment, and DevSecOps.
  • Prior experience in Customer Success or similar roles focused on increasing satisfaction, adoption, and retention.
  • Experience partnering with customers to define and achieve business outcomes.
  • Familiarity working with customers at the assigned segment size.
  • Exceptional verbal, written, organizational, presentation, and communication skills.
  • Strong technical, analytical, problem-solving, and project management skills.
  • Demonstrated progressive experience in a related function with direct customer advocacy and engagement in post-sales or professional services roles.
  • Fluent German.
  • Ability to travel if needed and comply with the company travel policy.
  • Alignment with GitLab values and willingness to work accordingly.

Benefits

  • Flexible Paid Time Off.
  • Equity compensation and an Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental leave.
  • Benefits to support health, finances, and well-being.
  • Team Member Resource Groups.
  • Remote work for all roles, with possible location-based eligibility requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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