RemoteLeaf Logo
Log in Sign up

Customer Success Architect, EMEA

3 weeks, 4 days ago
Austria, Germany
Full-time
Senior
Customer Success Manager
Project and Program Management
CI/CD DevSecOps Git
Apply Now
GitLab

GitLab

GitLab: The comprehensive DevOps platform revolutionizing software development with automation, AI workflows, and essential tools for efficient collaboration.

Internet Software & Services
1K-5K
Founded 2014
View All Jobs 119

Description

  • Partner with customers to turn pre-sales plans into actionable business objectives.
  • Act as a trusted advisor on GitLab platform capabilities, best practices, and use cases.
  • Guide customers through adoption and future use of the platform.
  • Serve as the main liaison for customer questions, issues, and escalations across GitLab teams.
  • Own an assigned book of customers and drive adoption, retention, growth, and satisfaction.
  • Build Customer Success Plans with goals, KPIs, and milestones.
  • Stay current on GitLab releases and surface relevant feature opportunities.
  • Support onboarding activities for new and existing customers.
  • Coordinate account escalation management and recommend training opportunities.

Requirements

  • Understanding of Git and common branching strategies.
  • Knowledge of the software development lifecycle and development pipelines.
  • Understanding of continuous integration, continuous deployment, and DevSecOps.
  • Prior experience in Customer Success or similar roles focused on increasing satisfaction, adoption, and retention.
  • Experience partnering with customers to define and achieve business outcomes.
  • Familiarity working with customers at the assigned segment size.
  • Exceptional verbal, written, organizational, presentation, and communication skills.
  • Strong technical, analytical, problem-solving, and project management skills.
  • Demonstrated progressive experience in a related function with direct customer advocacy and engagement in post-sales or professional services roles.
  • Fluent German.
  • Ability to travel if needed and comply with the company travel policy.
  • Alignment with GitLab values and willingness to work accordingly.

Benefits

  • Flexible Paid Time Off.
  • Equity compensation and an Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental leave.
  • Benefits to support health, finances, and well-being.
  • Team Member Resource Groups.
  • Remote work for all roles, with possible location-based eligibility requirements.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Samsara

Enterprise Core Customer Success Manager

Samsara 1K-5K IT Services

Samsara is hiring an Enterprise Select Customer Success Manager to partner with its largest and most complex customers, driving adoption, long-term value, and strategic transformation across physical operations.

United States Full-time Senior Customer Success Manager
$98k-$132k
IoT
11 hours, 38 minutes ago
Fresha

Customer Success Manager (San Diego)

Fresha 251-1K Diversified Consumer Services

Fresha is hiring a Customer Success Manager to own partner onboarding, relationship management, and retention across its global beauty and wellness platform.

United States Full-time Junior Customer Success Manager
CRM HubSpot Salesforce
11 hours, 53 minutes ago
Wiz

Senior Customer Experience Manager (West)

Wiz 251-1K IT Services

Customer Experience Manager at Wiz, partnering with strategic enterprise customers to drive cloud security adoption, value realization, and long-term revenue growth across complex multi-year transformations.

United States Full-time Senior Customer Success Manager
$137k-$152k
12 hours, 8 minutes ago
FiscalNote

Client Success Manager, Contractor

FiscalNote 251-1K Diversified Financial Services

FiscalNote’s FrontierView team is seeking a remote Client Success Manager in Mexico City to support senior executive clients across Latin America through client engagement, market intelligence, and event coordination.

Mexico Contract Junior Customer Success Manager
CRM Salesforce
12 hours, 8 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers