Premier Service Associate

6 hours, 8 minutes ago
Mid Level
Customer and Technical Support
Getnet

Getnet

Getnet is a global payment solutions provider and a subsidiary of PagoNxt, part of Santander's financial technology unit. Founded in 2003 in Porto Alegre, Brazil, Getnet has become the second-largest merchant acquirer in Latin America by transaction volume. The company operates in 35 countries, serving 1.3 million active merchants and processing €222 billion in total volume in 2024. Getnet focuses on secure and scalable payment processing, emphasizing innovation in digital payments, including e-commerce and mobile solutions. Getnet offers a wide range of payment processing tools, such as payment gateways, point-of-sale solutions, and e-commerce integration. Their services include real-time fraud management, customer analytics, and subscription billing. The Getnet Digital Platform and Getnet SEP provide unified payment solutions for various online platforms. The company supports a diverse clientele, including international companies, entrepreneurs, SMEs, and large merchants across retail, e-commerce, and services sectors. With over 6,200 payment experts and technological centers in multiple countries, Getnet is dedicated to enhancing payment experiences for businesses of all sizes.

financial services
5001-10000

Description

  • Manage the operational relationship with the most important clients in terms of volume and revenue.
  • Build and maintain long-term client relationships based on trust and service quality.
  • Resolve client inquiries and incidents.
  • Create and improve processes and procedures.
  • Implement new clients.
  • Deliver training and advisory support to clients.
  • Lead projects and actively participate in project work.
  • Prepare and deliver reporting.

Requirements

  • 3-5 years of experience as an account executive.
  • University degree or equivalent higher education.
  • English level B2+.
  • Experience in payment services, specifically acquiring.
  • Knowledge of Redsys and its tools.
  • Strong client management skills.
  • Excellent communication and persuasion skills.
  • Ability to resolve conflicts and problems effectively.
  • Proactive attitude.
  • Dynamic, open, team-oriented, and autonomous with initiative.

Interested in this position?

Apply directly on the company website

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