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Dispatcher

3 weeks, 5 days ago
Philippines
Junior
Operations Specialist
Customer and Technical Support
Apply Now
genius

genius

Elevate your business with Avada Corporation. Create a professional, dynamic WordPress website tailored to meet your corporate needs and impress clients.

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Description

  • Answer incoming calls and service requests from customers and partners.
  • Dispatch roadside technicians and tow truck drivers efficiently and accurately.
  • Communicate job status updates to customers and team members in real time.
  • Use dispatch software to manage calls, track jobs, and log service activity.
  • Coordinate routes and schedule service providers based on availability and proximity.
  • Maintain clear, calm, and professional communication in high-pressure situations.
  • Handle emergency service requests with urgency and accuracy.
  • Provide consistent and courteous customer service throughout the service cycle.

Requirements

  • Customer service experience is required; call center or dispatch environment experience is preferred.
  • Towing or roadside assistance experience is not required; training will be provided.
  • Strong verbal and written communication skills.
  • Ability to stay organized and focused in a high-volume, fast-paced environment.
  • Comfortable using computers, dispatch software, and GPS tracking tools.
  • Problem-solving mindset with the ability to make quick, sound decisions.
  • Availability to work nights, weekends, and holidays on a rotating schedule.
  • Must speak both English and English fluently.
  • Ability to work in a team-driven, detail-oriented environment.

Benefits

  • 100% remote work setup.
  • Training provided for candidates without towing or roadside assistance experience.
  • Opportunity to work in a fast-paced, team-driven environment.
  • Simple application process via email with resume and 2–3 minute introduction video.

Interested in this position?

Apply directly on the company website

Apply Now

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