Geeks on Site

Geeks on Site is a premium computer repair and tech support company serving customers nationwide. With on-site and online services, they offer immediate assistance for residential and business needs. Their experienced technicians provide a full range o...

Internet Software & Services

Information Technology

51-250 (240)

Founded 2002

9 open positions

Links

View All Jobs

Customer Service Representative - Remote - GOS

1 month, 1 week ago

Guatemala, Nicaragua, Trinidad and Tobago, Venezuela, Latin America, Philippines

Full-time

Entry Level

Customer Support

Customer and Technical Support

Apply Now

Geeks on Site

Internet Software & Services

51-250

Founded 2002

View All Jobs 9

Description

Answer a high volume of inbound customer calls in a professional and friendly manner.
Listen actively to identify customer needs and provide accurate information or solutions.
Follow call scripts and company guidelines to maintain consistent service quality.
Escalate complex technical issues to the appropriate team when needed.
Maintain accurate and organized call logs in the company system.
Multitask efficiently while navigating multiple systems and tools.
Resolve customer complaints and help maintain ongoing customer relationships.

Requirements

Excellent verbal communication skills.
B2 English proficiency is required.
High school diploma or equivalent.
Customer representative experience is preferred but not required.
Computer literacy and experience with CRM systems.
Schedule flexibility to work 6 days a week between 7am and 12am EST.
Must provide a police record from the country of residence.
Must provide a copy of a valid ID.
Must have a laptop or desktop computer running Windows 10 or 11; Mac devices are not compatible.
Minimum 8 GB RAM, with 16 GB recommended for optimal performance.
Modern processor such as Intel i5 or equivalent AMD Ryzen 3 or 5.
SSD with at least 250 GB storage.
USB headset with noise-canceling microphone.
Stable energy and internet connection with at least 50 Mbps internet speed.
Must be able to connect via Ethernet; wired connection with 25 Mbps download / 10 Mbps upload is strongly preferred over Wi-Fi.

Benefits

Competitive pay of $400–$600 monthly, based on experience and location.
Paid training program.
15 days of PTO per annum.
Remote work from anywhere in LATAM.
Opportunity to grow with a U.S.-based company in tech services.
Fast-paced, dynamic environment where your impact is recognized.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Product Support Specialist

Figma 1K-5K Internet Software & Services

Figma is hiring a full-time Product Support representative to manage customer cases, resolve complex issues, and improve support processes for customers across the U.S. from a hub or remotely.

United States Full-time Junior Customer Support

$78k-$136k

Figma Sketch

8 hours, 2 minutes ago

Apply

8 hours, 2 minutes ago

Support Agent I

Renaissance 1K-5K Internet Software & Services

Renaissance is hiring a Support Agent I to join its Customer Support team and help ensure customers get effective, timely support for its pre-K–12 education technology products.

United States Full-time Junior Customer Support

$35k-$40k

JIRA Power BI Salesforce SQL

8 hours, 2 minutes ago

Apply

8 hours, 2 minutes ago