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Customer Service Representative - Remote - GOS

2 months, 2 weeks ago
Guatemala, Nicaragua, Trinidad and Tobago, Venezuela, Latin America, Philippines
Full-time
Entry Level
Customer Support
Customer and Technical Support
Apply Now
Geeks on Site

Geeks on Site

Geeks on Site is a premium computer repair and tech support company serving customers nationwide. With on-site and online services, they offer immediate assistance for residential and business needs. Their experienced technicians provide a full range o...

Internet Software & Services
51-250
Founded 2002
View All Jobs 8

Description

  • Answer a high volume of inbound customer calls in a professional and friendly manner.
  • Listen actively to identify customer needs and provide accurate information or solutions.
  • Follow call scripts and company guidelines to maintain consistent service quality.
  • Escalate complex technical issues to the appropriate team when needed.
  • Maintain accurate and organized call logs in the company system.
  • Multitask efficiently while navigating multiple systems and tools.
  • Resolve customer complaints and help maintain ongoing customer relationships.

Requirements

  • Excellent verbal communication skills.
  • B2 English proficiency is required.
  • High school diploma or equivalent.
  • Customer representative experience is preferred but not required.
  • Computer literacy and experience with CRM systems.
  • Schedule flexibility to work 6 days a week between 7am and 12am EST.
  • Must provide a police record from the country of residence.
  • Must provide a copy of a valid ID.
  • Must have a laptop or desktop computer running Windows 10 or 11; Mac devices are not compatible.
  • Minimum 8 GB RAM, with 16 GB recommended for optimal performance.
  • Modern processor such as Intel i5 or equivalent AMD Ryzen 3 or 5.
  • SSD with at least 250 GB storage.
  • USB headset with noise-canceling microphone.
  • Stable energy and internet connection with at least 50 Mbps internet speed.
  • Must be able to connect via Ethernet; wired connection with 25 Mbps download / 10 Mbps upload is strongly preferred over Wi-Fi.

Benefits

  • Competitive pay of $400–$600 monthly, based on experience and location.
  • Paid training program.
  • 15 days of PTO per annum.
  • Remote work from anywhere in LATAM.
  • Opportunity to grow with a U.S.-based company in tech services.
  • Fast-paced, dynamic environment where your impact is recognized.

Interested in this position?

Apply directly on the company website

Apply Now

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