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Field Service Engineer

3 weeks, 5 days ago
United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
CRM
Apply Now
Gator Bio

Gator Bio

Gator Bio is a Silicon Valley biotech company revolutionizing biopharma research with intuitive and highly sensitive Biolayer Interferometry technology.

Biotechnology
51-250
View All Jobs

Description

  • Perform and document on-site installation, repair, calibration, preventive maintenance, inspection, and testing for biolayer interferometry instrumentation.
  • Adjust instrument coordinates and spectrometer parameters and replace parts as needed.
  • Diagnose alarms, errors, and technical or mechanical problems and implement solutions.
  • Perform and document system validation activities, including IQ/OQ/PQ.
  • Triage, schedule, and provide customer support by phone, email, and on-site visits.
  • Coordinate effectively with customers, project teams, engineering, sales, and other internal stakeholders.
  • Prioritize work activities to use time efficiently and meet service needs.
  • Document customer-site tasks in the CRM and generate new service-related records.
  • Report quality issues through the QMS and follow through on assigned tasks.
  • Represent Gator Bio professionally and maintain positive customer relationships.

Requirements

  • Bachelor’s degree in bioengineering, engineering, optical engineering, or a related field.
  • Minimum of 3 years of hands-on instrumentation service experience.
  • Ability to troubleshoot, test, repair, and service technical and mechanical equipment.
  • Ability to adapt to changing work schedules and travel plans.
  • Basic wet lab skills such as pipetting and making dilutions are highly desired.
  • Knowledge of IQ/OQ/PQ is a plus.
  • Excellent interpersonal and verbal communication skills.
  • Highly organized and able to work independently.
  • Ability to travel 50%–75% domestically and internationally.
  • Ability to lift, push, pull, carry, and move 50+ lbs, and to stand, walk, and sit for long periods.

Benefits

  • Salary range of $90,000 to $120,000 per year.
  • Remote work arrangement.
  • Full-time, regular employment status.
  • Opportunity to work on leading-edge life sciences research tools.
  • Exposure to domestic and international travel.

Interested in this position?

Apply directly on the company website

Apply Now

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