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IT Support Customer Specialist

2 months, 2 weeks ago
Poland
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
E-commerce Shopify
Apply Now
base.com

base.com

If you are looking for a tool to integrate e-commerce and sales management, try Base.com. Enjoy automatic order processing & bulk listing features and over 1700 integrations: Amazon, eBay, OnBuy, Etsy, BigCommerce, WooCommerce, Shopify, Magento, Royal ...

Internet Software & Services
51-250
View All Jobs 9

Description

  • Provide first-line support for customers and users.
  • Take full ownership of user-reported tickets from intake to resolution.
  • Diagnose and resolve issues reported by users.
  • Collaborate with technical teams to solve incidents and requests.
  • Maintain and update the knowledge base within the global IT Support team.
  • Test new features and functionality before or during release.
  • Participate in additional projects aligned with your strengths and skills.
  • Support customer satisfaction with the company’s products, services, and features.

Requirements

  • Minimum 3 years of experience in the e-commerce sector.
  • Very good English proficiency at minimum B2 level.
  • Preferred knowledge of a second foreign language, such as Spanish, Italian, French, or German.
  • Very good knowledge of the Base product.
  • Strong attention to detail and accuracy.
  • Willingness to continuously expand knowledge and learn new things.
  • Highly developed communication skills, both internally and externally.
  • Very good organization skills for remote work.
  • Analytical skills.
  • Ability to quickly learn and absorb new digital skills.

Benefits

  • Opportunity to build a global e-commerce brand from the ground up.
  • Chance to implement solutions that make a real difference.
  • Inspirational collaboration with passionate professionals from diverse cultures and regions.
  • Career and personal development opportunities in a fast-growing company.
  • A wide range of benefits supporting health, interests, and professional growth.

Interested in this position?

Apply directly on the company website

Apply Now

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