base.com

If you are looking for a tool to integrate e-commerce and sales management, try Base.com. Enjoy automatic order processing & bulk listing features and over 1700 integrations: Amazon, eBay, OnBuy, Etsy, BigCommerce, WooCommerce, Shopify, Magento, Royal ...

Internet Software & Services

Information Technology

51-250 (110)

8 open positions

Links

View All Jobs

IT Support Customer Specialist

1 month, 3 weeks ago

Poland

Full-time

Junior

Technical Support Engineer

Customer and Technical Support

E-commerce Shopify

Apply Now

base.com

Internet Software & Services

51-250

View All Jobs 8

Description

Provide first-line support for customers and users.
Take full ownership of user-reported tickets from intake to resolution.
Diagnose and resolve issues reported by users.
Collaborate with technical teams to solve incidents and requests.
Maintain and update the knowledge base within the global IT Support team.
Test new features and functionality before or during release.
Participate in additional projects aligned with your strengths and skills.
Support customer satisfaction with the company’s products, services, and features.

Requirements

Minimum 3 years of experience in the e-commerce sector.
Very good English proficiency at minimum B2 level.
Preferred knowledge of a second foreign language, such as Spanish, Italian, French, or German.
Very good knowledge of the Base product.
Strong attention to detail and accuracy.
Willingness to continuously expand knowledge and learn new things.
Highly developed communication skills, both internally and externally.
Very good organization skills for remote work.
Analytical skills.
Ability to quickly learn and absorb new digital skills.

Benefits

Opportunity to build a global e-commerce brand from the ground up.
Chance to implement solutions that make a real difference.
Inspirational collaboration with passionate professionals from diverse cultures and regions.
Career and personal development opportunities in a fast-growing company.
A wide range of benefits supporting health, interests, and professional growth.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Technical Support Engineer – Voice & Video API

Vonage 1K-5K Diversified Telecommunication Services

Vonage is hiring a Technical Support Engineer for its Video & Voice API team to provide technical support for customers integrating real-time communication APIs and SDKs.

Mexico Senior Technical Support Engineer

Android iOS JavaScript Node.js PHP Python Ruby WebRTC WebSockets

18 hours, 13 minutes ago

Apply

18 hours, 13 minutes ago

Application Support Analyst

AvePoint 1K-5K Internet Software & Services

Application Support Analyst at AvePoint to support enterprise platforms, resolve issues, and keep solutions secure and compliant.

Singapore Full-time Junior Technical Support Engineer

Agile Angular AWS Bootstrap C# Confluence CSS GitHub GitLab HTML JavaScript JIRA JSON .NET React REST API SQL SQL Server Visual Studio Windows Server

18 hours, 13 minutes ago

Apply

18 hours, 13 minutes ago

Support Engineer (SharePoint Specialist)

AvePoint 1K-5K Internet Software & Services

AvePoint is hiring a Support Engineer (SharePoint Specialist) to support, administer, and improve SharePoint environments while managing incidents, migrations, and reporting work across global teams.