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Digital Services Delivery Manager

3 weeks, 1 day ago
Philippines
Full-time
Senior
Program Manager
Project and Program Management
SEO
Apply Now
GAIN

GAIN

We're a creative-led, insight-driven company blending data, tech and creativity to create meaningful impact.

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Description

  • Act as the primary operational manager for the Digital Services team.
  • Drive accountability through regular 1:1s, feedback cycles, and performance tracking.
  • Manage onboarding and integration of new contractors.
  • Monitor utilization, capacity, and productivity across the workforce.
  • Identify inefficiencies, bottlenecks, and underused capacity, then rebalance workloads accordingly.
  • Oversee live projects and campaigns to ensure consistent, on-time delivery.
  • Coordinate delivery across SEO, Paid Media, Digital Media, and Creative functions.
  • Proactively identify risks, dependencies, and blockers, and escalate delivery issues when needed.
  • Support forecasting, workforce planning, and contractor lifecycle decisions.
  • Own reporting on utilization, productivity, and delivery performance and share insights with leadership.

Requirements

  • 5+ years of experience in Delivery Management, Operations Management, Resource Management, Project Delivery, or Workforce Management within a digital agency, marketing services, or professional services environment.
  • Demonstrated experience leading multidisciplinary digital teams.
  • Experience managing distributed or remote workforces, including contractors.
  • Strong understanding of delivery operations, resource planning, utilization management, and operational reporting.
  • Experience managing multiple workstreams in a fast-paced environment.
  • Strong leadership and people management skills.
  • Excellent organizational and prioritization abilities.
  • Proven ability to manage competing priorities across multiple teams.
  • Strong stakeholder management and communication skills.
  • Experience using project management, resource planning, and reporting tools.

Benefits

  • Government-mandated contributions to SSS, PhilHealth, and Pag-IBIG in accordance with Philippine law.
  • 13th Month Pay in compliance with Philippine labor regulations.
  • Company-sponsored Health & Dental (HMO) coverage.
  • Group Life Insurance with Accidental Death & Dismemberment (AD&D) coverage.
  • Annual Physical Examination (APE) through accredited medical providers.
  • Vacation and sick leave entitlements above statutory minimums, plus Philippine regular and special holidays.

Interested in this position?

Apply directly on the company website

Apply Now

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