Remote Customer Support Representative (Utah Only-September 28th, 2026 Start)

2 weeks, 1 day ago
Full-time
Junior
Customer and Technical Support
Gabb

Gabb

Gabb offers safe cell phones for kids and teens with no internet or social media access. Their Gabb Music provides a curated kid-safe music library, allowing children to enjoy age-appropriate content.

Wireless Telecommunication Services
251-1K
Founded 2018
$21M raised

Description

  • Answer customer questions about products, accounts, orders, and related services through phone and chat.
  • Guide customers through technical troubleshooting clearly and calmly.
  • Provide empathetic, enthusiastic support that makes customers feel heard and valued.
  • Share customer insights and feedback to improve products, services, and support processes.
  • Collaborate with customer support teammates and contribute to a positive team environment.
  • Maintain current knowledge of Gabb products, services, and newly introduced offerings.

Requirements

  • At least 1 year of customer service experience.
  • Prior contact-center experience, preferably supporting a technology product or service.
  • Basic technical skills and the ability to quickly learn new software, devices, and systems.
  • Exceptional communication and active-listening skills.
  • Strong problem-solving and troubleshooting abilities.
  • Positive, enthusiastic, and customer-focused attitude.
  • Must reside in Utah.

Benefits

  • $18 per hour with eligibility for a performance-based quarterly bonus.
  • Generous paid time off and remote-first schedules.
  • Insurance premiums covered up to 100% based on tenure.
  • 401(k) plan with employer match.
  • Career growth opportunities in a fast-paced startup environment.
  • Pet insurance.
  • Paid time for community service.

Interested in this position?

Apply directly on the company website

Apply Now

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