UX Researcher

4 days, 4 hours ago
Full-time
Senior
Design and User Experience
Fundraise Up

Fundraise Up

Fundraise Up specializes in enhancing online donation processes through AI-driven conversion optimization and integrated payment solutions, enabling organizations to maximize their fundraising potential and improve donor engagement.

Capital Markets
51-250
Founded 2017

Description

  • Lead research initiatives end to end, from intake brief and methodology through analysis, synthesis, presentation, and follow-up actions.
  • Select and apply the appropriate research methods, including interviews, usability tests, concept tests, surveys, desk research, and competitive scans.
  • Set up research operations such as participant scheduling, session logistics, note-taking, recording, documentation, and tool access.
  • Gather hypotheses and context from Sales, Customer Success, Support, Marketing, and Analytics, and convert them into testable research questions.
  • Work closely with product analytics to identify anomalies, drop-offs, and validation opportunities.
  • Produce actionable research outputs with key findings, decisions, trade-offs, risks, recommendations, and supporting evidence.
  • Review prior research, competitor insights, and internal learnings to synthesize existing knowledge before starting new studies.
  • Advocate for user needs and constraints in product decisions.
  • Share ongoing research updates and insights to keep the team current and reduce blind spots.

Requirements

  • Proven experience running research end to end with high ownership.
  • Strong methodological judgment and the ability to choose the right research method based on business goals, timelines, and uncertainty.
  • Experience working across both B2C and B2B products and audiences.
  • Fluent English, with the ability to moderate sessions and present findings in English.
  • Ability to work with analytics data, read dashboards, spot anomalies or drop-offs, and validate hypotheses through research; PostHog or Tableau is a plus.
  • Experience collecting input from Sales, Customer Success, Support, Marketing, and Analytics and turning it into testable research questions.
  • High research quality standards, including structured methodology and ethical practice.
  • Ability to handle recruiting, scheduling, confirmations, and other research logistics independently.
  • Comfort using AI tools to speed up operations and synthesis while maintaining human judgment and methodological rigor.
  • Understanding of core marketing terms and how they affect research and insights.
  • Experience maintaining a research radar across internal learnings, market and competitor moves, and high-signal UX/product sources.
  • Exceptional empathy and sensitivity when working with nonprofit and donor participants.
  • NN/g certifications are a strong plus.
  • Academic or scientific research background, such as a graduate or PhD track, is a strong plus.
  • Productboard or another insights repository tool is a strong plus.
  • Mentoring, teaching, workshops, onboarding, or sharing research craft is a strong plus.

Benefits

  • Base salary of €3,300 - €4,300 gross.
  • Stock options.
  • 31 days off.
  • 100% paid telemedicine plan.
  • Home office setup assistance for furniture and equipment.
  • English learning courses.
  • Relevant professional education.
  • Gym or swimming pool access.
  • Co-working support.
  • Remote working from Cyprus.

Interested in this position?

Apply directly on the company website

Apply Now

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