RemoteLeaf Logo
Log in Sign up

Technical Support Specialist

2 days, 11 hours ago
Pakistan, United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Datadog Linux macOS New Relic Splunk
Apply Now
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023
View All Jobs 58

Description

  • Respond to support tickets, calls, and chats in tools such as Zendesk, Freshdesk, Jira Service Desk, or ServiceNow.
  • Diagnose and resolve Level 1 and Level 2 technical issues, including password resets, connectivity problems, and app errors.
  • Provide clear, step-by-step troubleshooting guidance in non-technical language.
  • Escalate unresolved or complex cases to Tier 2/3 support, DevOps, or engineering teams with complete handoff notes.
  • Perform basic system administration tasks such as account provisioning, access permissions, and system resets.
  • Support internal user onboarding and offboarding processes.
  • Create, update, and maintain internal documentation, FAQs, and knowledge base articles.
  • Track recurring issues and troubleshooting patterns to improve resolution speed and support quality.
  • Use monitoring tools such as Datadog, Splunk, or New Relic to identify issues proactively.
  • Collaborate with product, QA, and engineering teams to share bug reports, feature feedback, and customer insights.

Requirements

  • 1–2 years of experience in technical support, IT helpdesk, or customer-facing troubleshooting.
  • Experience using ticketing systems such as Zendesk, Jira, or ServiceNow.
  • Familiarity with SaaS applications, networking basics, or operating systems including Windows, macOS, or Linux.
  • Strong written and verbal English communication skills.
  • Clear, empathetic, and professional communication style.
  • Strong problem-solving ability and attention to detail.
  • Comfort working across multiple systems and tools simultaneously.
  • Ability to stay calm and effective when handling frustrated customers or pressure situations.
  • CompTIA A+, Network+, or equivalent certification is preferred.
  • Experience supporting APIs, integrations, or SaaS platforms is preferred.
  • Exposure to monitoring tools such as Datadog, Splunk, or New Relic is preferred.
  • Industry experience in SaaS, IT services, or hardware support is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

K Group Companies

Field Service Technician Level II - Columbus, Ohio

K Group Companies 51-250 Internet Software & Services

K Group Companies is hiring a Field Service Technician Level II to support installation, configuration, commissioning, and customer training for technology systems across the Columbus, Ohio area.

United States Full-time Junior Technical Support Engineer
TCP/IP
1 hour, 15 minutes ago
SupportYourApp

(fluent French & English) Technical SaaS Support Specialist (Global, remote)

SupportYourApp 251-1K Internet Software & Services

SupportYourApp is hiring a Technical Support Consultant to provide multilingual customer and technical support for global SaaS, software, or hardware clients in a remote, multicultural environment.

Portugal Belgium Bosnia and Herzegovina France Algeria Contract Junior Technical Support Engineer
CRM
3 hours, 34 minutes ago
Bit by Bit

Senior Linux Admin/Level 3 Engineer - Remote

Bit by Bit 11-50 Internet Software & Services

BitByBit (BBB) is hiring a Senior Unix/Linux Engineer in Indonesia to support US-based clients by managing and automating enterprise server environments across Unix/Linux, AIX, and Azure systems.

Philippines Indonesia Full-time Lead Systems Administrator Technical Support Engineer
$28k-$35k
Ansible Azure Bash CentOS CI/CD DNS Linux macOS Puppet Python RHEL SFTP Shell Scripting TCP/IP Terraform Ubuntu Unix Wireshark
3 hours, 43 minutes ago
Workana

Technical Support Engineer - Help Desk

Workana 1K-5K Internet Software & Services

Help Desk busca un/a Technical Support Engineer para gestionar incidencias técnicas escaladas, diagnosticar problemas en profundidad y actuar como enlace entre soporte, Engineering y Product.

Spain Full-time Junior Technical Support Engineer
Grafana JavaScript JSON Linear PHP Vue.js XML
7 hours, 56 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers