Event Production & Client Success Manager

3 weeks, 2 days ago
Full-time
Mid Level
Customer and Technical Support
From Day One

From Day One

From Day One organizes a conference series and operates a media outlet that explores innovative strategies for businesses to strengthen their relationships with employees, customers, and communities, while emphasizing the importance of values such as d...

Hotels, Restaurants & Leisure
11-50
Founded 2018

Description

  • Run assigned conferences from the 180-day planning milestone through post-event wrap-up and lead production meetings.
  • Create run-of-show schedules and venue layouts while managing room capacity, content, and attendance.
  • Manage A/V teams, rental orders, vendor requirements, and temporary event staffing.
  • Own vendor contracts, deadlines, and certificates of insurance across event suppliers.
  • Manage catering selections, final guarantees, and reconciliation against projections.
  • Build and maintain event budgets, tracking costs as event scope changes.
  • Coordinate badge, program, signage, shipping, and staff travel orders.
  • Produce monthly virtual events using platforms such as Zoom.
  • Serve as the primary contact for sponsors and administer their event deliverables.
  • Coordinate sponsor logistics, registrations, post-event feedback, satisfaction, and renewal support.

Requirements

  • Four-year college or university degree.
  • Strong academic background and at least 3 years of full-time professional experience after graduation.
  • Direct experience producing complex corporate, marketing, executive, conference, trade show, festival, or arts events.
  • Experience being the named point of contact for external clients, sponsors, or partners.
  • Previous in-house corporate experience in any function.
  • Experience managing multiple concurrent events with fixed deadlines, budgets, and vendor contracts.
  • Comfort using project management tools such as ClickUp, Asana, or Monday.
  • Outstanding organizational, time-management, verbal, and written communication skills.
  • Willingness to travel regularly for in-person events.

Benefits

  • Full-time salaried position with a starting salary of $75,000 CAD per year.
  • Opportunities for regular advancement and raises.
  • Remote work arrangement with availability to meet Toronto-area stakeholders when requested.

Interested in this position?

Apply directly on the company website

Apply Now

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