Client Success Manager (US-based - Remote)

5 months, 1 week ago
Full-time
Mid Level
Customer and Technical Support
From Day One

From Day One

From Day One organizes a conference series and operates a media outlet that explores innovative strategies for businesses to strengthen their relationships with employees, customers, and communities, while emphasizing the importance of values such as d...

Hotels, Restaurants & Leisure
11-50
Founded 2018

Description

  • Deliver an exceptional customer experience throughout the post-sales journey for sponsors and partners.
  • Act as the primary point of contact for clients, addressing questions and concerns and escalating issues as needed.
  • Onboard clients, understand their needs and objectives, and ensure they realize value from the partnership.
  • Ensure the client event experience exceeds expectations and contributes to positive reviews and contract renewals.
  • Manage all client deliverables and information flow in a timely and accurate manner.
  • Coordinate logistics for clients, including gathering materials, travel, and shipping.
  • Conduct post-event feedback calls to assess improvement areas and identify upsell or renewal opportunities.
  • Prepare regular reports (weekly, monthly, quarterly) and format information for internal and external communications (memos, emails, presentations, reports).
  • Own key performance indicators such as renewal rate and customer satisfaction scores.

Requirements

  • 4-year college/university degree minimum.
  • Minimum of 3 years of full-time professional post-graduation experience.
  • Direct experience in customer/client success, ideally in events, conferences, hospitality, or sales.
  • Basic knowledge of business software such as Microsoft Office, Google Workspace, or similar tools.
  • Outstanding organizational and time management skills.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and a demonstrated strong work ethic.
  • Ability to work remotely and travel regularly to other cities for in-person events.
  • Strong academic background (preferred).

Benefits

  • Starting salary of $60,000 per year (full-time salaried position).
  • Opportunities for regular advancement and raises.
  • Fully remote position with optional opportunities to meet and socialize with mostly Brooklyn-based staff.
  • Comprehensive benefits package including medical, dental, and vision coverage.
  • Competitive vacation policies, including summer and winter breaks.

Interested in this position?

Apply directly on the company website

Apply Now

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