From Day One

From Day One organizes a conference series and operates a media outlet that explores innovative strategies for businesses to strengthen their relationships with employees, customers, and communities, while emphasizing the importance of values such as d...

Hotels, Restaurants & Leisure

Consumer Discretionary

11-50 (30)

Founded 2018

11 open positions

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Client Success Manager (US-based - Remote)

6 months ago

United States

Full-time

Mid Level

Customer Success Manager

Customer and Technical Support

Apply Now

From Day One

Hotels, Restaurants & Leisure

11-50

Founded 2018

View All Jobs 11

Description

Deliver an exceptional customer experience throughout the post-sales journey for sponsors and partners.
Act as the primary point of contact for clients, addressing questions and concerns and escalating issues as needed.
Onboard clients, understand their needs and objectives, and ensure they realize value from the partnership.
Ensure the client event experience exceeds expectations and contributes to positive reviews and contract renewals.
Manage all client deliverables and information flow in a timely and accurate manner.
Coordinate logistics for clients, including gathering materials, travel, and shipping.
Conduct post-event feedback calls to assess improvement areas and identify upsell or renewal opportunities.
Prepare regular reports (weekly, monthly, quarterly) and format information for internal and external communications (memos, emails, presentations, reports).
Own key performance indicators such as renewal rate and customer satisfaction scores.

Requirements

4-year college/university degree minimum.
Minimum of 3 years of full-time professional post-graduation experience.
Direct experience in customer/client success, ideally in events, conferences, hospitality, or sales.
Basic knowledge of business software such as Microsoft Office, Google Workspace, or similar tools.
Outstanding organizational and time management skills.
Excellent verbal and written communication skills.
Strong interpersonal skills and a demonstrated strong work ethic.
Ability to work remotely and travel regularly to other cities for in-person events.
Strong academic background (preferred).

Benefits

Starting salary of $60,000 per year (full-time salaried position).
Opportunities for regular advancement and raises.
Fully remote position with optional opportunities to meet and socialize with mostly Brooklyn-based staff.
Comprehensive benefits package including medical, dental, and vision coverage.
Competitive vacation policies, including summer and winter breaks.

Interested in this position?

Apply directly on the company website

Apply Now

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