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Customer Operations Manager

1 month ago
United States
Full-time
Senior
Operations Manager
Sales and Business Development
Power BI Tableau
Apply Now
Frida

Frida

Frida is a solution-based brand that understands the challenges of parenting and provides innovative products to simplify the journey. From the original SnotSucker to a range of smart tools for baby care, Frida offers practical solutions for parents wo...

Health Care Providers & Services
51-250
Founded 2014
View All Jobs 3

Description

  • Own day-to-day operational execution for the Walmart business as the primary supply chain partner and point of contact.
  • Build trusted relationships through recurring business reviews and operational meetings.
  • Partner with Sales on new item launches, promotional events, assortment changes, modular resets, and seasonal initiatives.
  • Monitor purchase orders, replenishment, and inventory flow to ensure timely fulfillment and strong in-stock performance.
  • Track and optimize key metrics including In Stock %, OTIF, Fill Rate, Weeks of Supply, Inventory Health, GMROII, and Forecast Accuracy.
  • Analyze retailer and internal supply chain data to identify risks, trends, and action plans.
  • Work with Demand Planning and Supply Planning to improve forecast accuracy, inventory availability, and replenishment execution.
  • Act as the operational bridge between the retailer and internal teams to align priorities and translate needs into action.
  • Lead cross-functional initiatives with Sales, Planning, Logistics, Customer Service, Marketing, and Operations to resolve issues and support commitments.
  • Improve reporting, streamline processes, and develop scalable tools and process improvements for Walmart supply chain operations.

Requirements

  • Bachelor’s degree in Business, Supply Chain Management, or a related field.
  • 5+ years of experience in customer operations, supply chain, logistics, or retailer-facing operations in a CPG or consumer products environment.
  • Experience supporting large national retailers in customer operations, replenishment, order management, customer supply chain, or sales operations preferred.
  • Strong understanding of retail replenishment, inventory management, forecasting, and supply chain execution.
  • Proven ability to analyze complex data and turn insights into actionable recommendations.
  • Experience partnering cross-functionally with Sales, Demand Planning, Supply Planning, Logistics, Customer Service, and Operations.
  • Strong ownership mindset with a track record of driving projects, improving processes, and delivering results.
  • Advanced Excel skills required; Power BI, Tableau, ERP systems, and retailer reporting tools preferred.
  • Excellent communication, relationship-building, and problem-solving skills.
  • Six Sigma or continuous improvement experience is a plus.

Benefits

  • Comprehensive medical, vision, and dental coverage.
  • Employer-paid life insurance and supplemental insurance options.
  • FSA and HSA options.
  • 401(k) matching up to 4% with immediate vesting.
  • Generous PTO including elective days, federal holidays, sick/wellness days, floating holidays, and a birthday day off.
  • Pregnancy and parental leave.
  • Weekly in-office wellness programming.
  • Learning and development opportunities for professional and personal growth.
  • Dog-friendly office and exclusive employee product discounts.

Interested in this position?

Apply directly on the company website

Apply Now

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